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- Tasks: Support clients by managing requests and delivering excellent service.
- Company: Join a leading global provider in life sciences and healthcare intelligence.
- Benefits: Enjoy a hybrid work model, competitive salary, and career growth opportunities.
- Other info: Dynamic environment with a focus on innovation and improving patient outcomes.
- Why this job: Make a real impact in the healthcare industry while building strong client relationships.
- Qualifications: Team player with client service experience and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Locations: London, United Kingdom
Time Type: Full time
Posted on: Posted Today
Job Requisition ID: R1540980
Contract: Permanent
Location: Hybrid
Reporting to: Associate Director, Client Relationship, OneKey
Business Unit: Market Intelligence
Role Summary
The role of Client Services Executive within the UKI OneKey Client Relationship team focuses specifically on supporting UKI OneKey small to medium sized client affiliate companies in collaboration and additionally support of the field based CSM team and wider Market Intelligence BU. This will include owning the daily management and prioritization of incoming requests from ASKIQVIA for OneKey, taking accountability for the triage and management of incoming queries, production of weekly and monthly reports, maintaining process documentation and provision of client communications.
About the Team
The OneKey Client Relationship team have a wide range of solutions and services that are provided to many areas of Life Science, EBP and Pharmaceutical companies. The focus is to provide a high standard of ongoing service for all OneKey solutions in line with client contracts. This is delivered via a blend of field and office-based roles across the team where needed. This support role will interact with all aspects of the IQVIA UK team.
Key Responsibilities:
- Building Strong Relationships with key stakeholder clients
- Delivery of Client Service Excellence in line with SLAs and Client Service Charters
- Daily management of UK Client Solutions Support Inbox and ASKIQVIA ticket process
- Triage and logging of all client requests and organizing investigation and responses with relevant internal teams
- Manage the distribution of OneKey monthly reports to all clients, working with off shore teams
- Responsible for all OneKey clients and internal notifications regarding OneKey updates, outages, NHS changes, and client specific events
- Maintain and manage all client documentation, Contracts / SLAs, Client Knowledge Hub Library
- Maintain full understanding of the processes related to UKI OneKey and added value services
- Collaborative daily working with the Client Solutions team
- Create Opportunities within SFDC for invoicing of contracted services
- Ensure compliance of storing and keeping up to date client materials in central repository
- Continually develop and update own knowledge and understanding of pharmaceutical industry, IQVIA organisation and offerings and that of assigned client base
- Provision of OOO contact for all UK field based CSMs
Personal Skills, Education and Experience Required:
- Excellent Team player with the ability to work under own initiative
- Self-motivated, driven to succeed
- Ability to organize and prioritize own workload
- Account executive/service experience
- Previous experience working in a service partnership with clients
- Understanding of the pharmaceutical industry and NHS in UK
- Excellent written and verbal communication skills
- Competent in the use of Microsoft Office, to deliver professional client communications including Word, PowerPoint and Excel and internet presentations
- Good interpersonal skills and ability to interact at all levels within an organization
Client Service Specialist employer: IQVIA LLC
Contact Detail:
IQVIA LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their services and how they align with your skills. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. The more comfortable you are speaking about your experiences, the more confident you'll feel during the actual interview.
✨Tip Number 4
Follow up after your interview with a thank-you email. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Client Service Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Service Specialist role. Highlight your experience in client service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent written communication skills. Use clear and professional language in your application to reflect how you'd communicate with clients.
Highlight Relevant Experience: Don’t forget to mention any previous experience in service partnerships or the pharmaceutical industry. We love seeing candidates who understand our field and can hit the ground running!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. We can't wait to hear from you!
How to prepare for a job interview at IQVIA LLC
✨Know Your Client Services Inside Out
Before the interview, make sure you understand the key responsibilities of a Client Service Specialist. Familiarise yourself with the OneKey solutions and how they support clients in the pharmaceutical industry. This knowledge will help you demonstrate your ability to manage client requests effectively.
✨Showcase Your Communication Skills
As this role requires excellent written and verbal communication, prepare examples of how you've successfully communicated with clients or stakeholders in the past. Think about specific situations where your communication made a difference, and be ready to share these during the interview.
✨Demonstrate Your Team Spirit
This position is all about collaboration, so be prepared to discuss your experience working in teams. Highlight instances where you’ve contributed to team success or supported colleagues, especially in a client service context. This will show that you’re a great fit for their team-oriented culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle client queries. Think of scenarios where you had to triage requests or manage multiple priorities. Practising your responses to these types of questions will help you feel more confident during the interview.