At a Glance
- Tasks: Support clients by managing requests and delivering excellent service.
- Company: Join a leading market intelligence firm in the life sciences sector.
- Benefits: Enjoy a hybrid work model, competitive salary, and growth opportunities.
- Other info: Collaborative team environment with ongoing learning and development.
- Why this job: Make a real difference in client relationships and the pharmaceutical industry.
- Qualifications: Strong communication skills and experience in client service required.
The predicted salary is between 30000 - 40000 € per year.
The role of Client Services Executive within the UKI OneKey Client Relationship team focuses specifically on supporting UKI OneKey small to medium sized client affiliate companies in collaboration and additionally support of the field based CSM team and wider Market Intelligence BU. This will include owning the daily management and prioritization of incoming requests from ASKIQVIA for OneKey. Taking accountability for the triage and management of incoming queries, production of weekly and monthly reports, maintaining process documentation and provision of client communications.
About The Team
The OneKey Client Relationship team have a wide range of solutions and services that are provided to many areas of Life Science, EBP and Pharmaceutical companies. The focus is to provide a high standard of ongoing service for all OneKey solutions in line with client contracts. This is delivered via a blend of field and office-based roles across the team where needed. This support role will interact with all aspects of the IQVIA UK team.
Key Responsibilities
- Building Strong Relationships with key stakeholder clients
- Delivery of Client Service Excellence in line with SLAs and Client Service Charters
- Daily management of UK Client Solutions Support Inbox and ASKIQVIA ticket process
- Triage and logging of all client requests and organising investigation and responses with relevant internal teams
- Manage the distribution of OneKey monthly reports to all clients, working with offshore teams
- Responsible for all OneKey clients and internal notifications regarding OneKey updates, outages, NHS changes, and client specific events
- Maintain and manage all client documentation, Contracts / SLAs, Client Knowledge Hub Library
- Maintain full understanding of the processes related to UKI OneKey and added value services
- Collaborative daily working with the Client Solutions team
- Create Opportunities within SFDC for invoicing of contracted services
- Ensure compliance of storing and keeping up to date client materials in central repository.
- Continually develop and update own knowledge and understanding of pharmaceutical industry, IQVIA organisation and offerings and that of assigned client base
- Provision of OOO contact for all UK field based CSMs
Personal Skills, Education And Experience Required
- Excellent Team player with the ability to work under own initiative
- Self-motivated, driven to succeed
- Ability to organize and prioritize own workload
- Account executive/service experience
- Previous experience working in a service partnership with clients
- Understanding of the pharmaceutical industry and NHS in UK
- Excellent written and verbal communication skills
- Competent in the use of Microsoft office, to deliver professional client communications including Word, PowerPoint and Excel and internet presentations
- Good interpersonal skills and ability to interact at all levels within an organization
Client Service Specialist in London employer: IQVIA Laboratories
As a Client Services Executive at IQVIA, you will thrive in a dynamic hybrid work environment that champions collaboration and innovation. Our commitment to employee growth is evident through ongoing training opportunities and a supportive culture that values your contributions, making it an ideal place for those seeking meaningful and rewarding careers in the life sciences sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at IQVIA or similar companies. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to client service roles. Think about your past experiences and how they relate to the responsibilities of a Client Services Executive. We want you to shine!
✨Tip Number 3
Showcase your skills! If you have experience with Microsoft Office or any relevant tools, be ready to discuss how you've used them effectively in previous roles. We love seeing candidates who can demonstrate their expertise.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Client Service Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Services Executive role. Highlight relevant experience, especially in client service and the pharmaceutical industry. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills:Since excellent written communication is key for this role, make sure your application is clear and professional. We appreciate attention to detail, so proofread your documents before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at IQVIA Laboratories
✨Know Your Client Services Inside Out
Before the interview, make sure you understand the role of a Client Services Executive and how it fits within the OneKey team. Familiarise yourself with the key responsibilities, especially around managing client requests and delivering service excellence. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is crucial for this role, prepare to discuss examples of how you've effectively communicated with clients in the past. Think about specific situations where your communication made a difference, whether it was resolving an issue or building a relationship.
✨Demonstrate Your Organisational Skills
The ability to organise and prioritise workload is essential. Be ready to share examples of how you've managed multiple tasks or projects simultaneously. You could even create a brief outline of how you would handle incoming requests and manage client documentation to show your proactive approach.
✨Research the Pharmaceutical Industry
Having a solid understanding of the pharmaceutical industry and the NHS in the UK will set you apart. Brush up on current trends, challenges, and key players in the market. This knowledge will not only impress your interviewers but also help you relate better to the clients you'll be working with.
