At a Glance
- Tasks: Provide top-notch technical support for our HCSN service and enhance product features.
- Company: Join IQVIA, a leader in healthcare intelligence and innovation.
- Benefits: Full-time role with opportunities for professional growth and development.
- Other info: Collaborative team environment with a focus on continuous improvement.
- Why this job: Make a real difference in healthcare by supporting over 2000 UK pharmacies.
- Qualifications: Relevant IT qualification and experience in technical support or product management.
The predicted salary is between 44595 - 54505 £ per year.
- Join to apply for the
- Technical Product Support role at
- IQVIA
Applicants must have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship for this position.
Job Summary
IQVIA is seeking a highly skilled and motivated Technical Product Support individual to join our HSCN Securnet team.
Working closely with the Service Desk Manager, the successful candidate will be responsible for overseeing the technical support aspects of our HCSN service, ensuring the delivery of high-quality, secure network solutions to over 2000 UK pharmacies.
This role involves close collaboration with internal teams and third‑party providers to drive product innovation and maintain service excellence.
Key Responsibilities
• Product Enhancement
- Alongside the Service Desk Manager, help to drive the product enhancement of the IQVIA HCSN service.
- Collaborate with cross‑functional teams to define product requirements and roadmaps.
- Ensure alignment of product development with company goals and customer needs.
• Team Support
- Mentor and guide team members, fostering a collaborative and innovative work environment.
- Facilitate knowledge transfer and training sessions to ensure team proficiency and continuity.
• Stakeholder Collaboration
- Work closely with third‑party providers to ensure seamless integration and service delivery.
- Maintain strong relationships with key stakeholders, including pharmacies and internal departments.
• Service Desk team
- Be an active member of the service desk team responding to incoming queries and act as an escalation point for the team, ensuring efficient incident management and product order processing.
- Be able to manage and co‑ordinate urgent and complicated support issues.
- Implement and maintain best practices for service desk support and customer satisfaction.
• Continuous Improvement
- Identify opportunities for product improvement and innovation.
- Establish feedback loops to continuously enhance product features and service quality.
Qualifications
• Education
- Relevant qualification in Computer Science, Information Technology, or a related field. A degree is a plus.
- ITIL3 (or 4) certification would be desirable but not essential, alongside CISCO and cloud computing knowledge and qualifications.
• Experience
- Proven experience in a technical product lead or similar role, preferably within the healthcare or network services industry.
- Experience working within the service desk environment or other customer support role.
- Strong background in product development, project management, and team leadership.
Skills
• Network Troubleshooting & Diagnostics
- Understanding of IP addressing, DNS, and connectivity protocols.
- Ability to diagnose and resolve HSCN‑related network issues.
• Hardware & Software Support
- Experience with configuring routers, firewalls, and endpoint devices.
- Familiarity with pharmacy systems and NHS digital infrastructure.
• HSCN‑Specific Knowledge
- Awareness of HSCN policies, readiness testing, and migration procedures.
- Understanding of NHS Digital standards for secure and compliant connectivity.
• Documentation & Compliance
- Ability to interpret and apply technical documentation and NHS guidance.
- Knowledge of data protection and cybersecurity best practices.
• General
- Excellent technical skills, including knowledge of network solutions, security measures, and service management.
- Strong leadership and mentoring abilities.
- Exceptional communication and collaboration skills.
- Ability to manage multiple projects and priorities in a fast‑paced environment.
- Customer orientated and cool‑tempered.
- Ability to work flexibly to cover core hours 8am to 6pm and 1 in 3 Saturday morning on rota.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.
We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
- Learn more at
- Seniority level
- Not Applicable
- Employment type
- Full‑time
- Job function
- Other
- Industries
- Pharmaceutical Manufacturing
Technical Product Support in London employer: IQVIA, Inc.
At IQVIA, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous learning opportunities and the chance to work with cutting-edge technology in the heart of the healthcare industry. Join us in a role that not only challenges you but also allows you to make a meaningful impact on global health outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Product Support in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at IQVIA, Inc. or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
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We think you need these skills to ace Technical Product Support in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at IQVIA, Inc..
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at IQVIA, Inc. and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at IQVIA, Inc.
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If IQVIA, Inc. uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
