Vendor Start Up Manager - IRT, sponsor dedicated (home-based)

As a Vendor Lead you will be a Single Point of Contact (SPOC) for supplier services at a trial level and be the first point for issue escalation during study start up, acting as a conduit for clear communication and robust daily oversight.

Main responsibilities

• Maintain close interaction and collaboration with study team lead and study team members during study lifetime.
• Review of the vendor and category related specific sections of the protocol, ensure vendor expertise is leveraged when refining specifications towards Final Protocol.
• Ensure changes to protocol or study designs are consistently shared with vendors and incorporated into supplier budgets, timelines, and specifications.
• Contribute to development of Study Specification Worksheet (SSW) to facilitate bid process and selection of Vendors.
• Quote/Proposal review in collaboration with procurement (and vendor). If required, support contract negotiations.
• Vendor budget review of final quotes.
• Co-ordinate vendor kick-off meeting and other vendor specific meetings.
• Collect HA submission documents from vendor, as requested by countries participating in a study.
• Perform robust User Acceptance Testing (UAT) for IRT.
• Support amendment of vendor contracts with Procurement team.
• Optimize a frontloaded and timely study start-up process in support of a timely vendor DB-go-live.
• Vendor service excellence at study level, ensures vendors meet quality and service level standards in their service delivery for the trial.
• Pro-actively create and maintain vendor related risk maps with contingency plan for documentation in FIRST.
• Document issues identified with vendor oversight/performance in FIRST tool and implement and monitor corrective actions.
• Escalate issue if required to the Vendor Category Expert (VCE).
• Drive root cause analysis of supplier performance issues and look for trending.
• Support the implementation of standards, templates, tools, and processes for vendors at SSU for defined categories in collaboration with the VCE.
• Use Unified Vendor Portal (UVP) to manage vendor service delivery.
• Support practice leaders in improvement projects and learning loops.
• Collaborate with VP&G to provide data for vendor qualification efforts.

Qualifications

• Bachelor's Degree in health care or other scientific discipline required.
• Excellent communication skills.
• Strong written and verbal communication skills including good command of English language.
• Previous experience in vendor management, system design, demand & contracting process.
• Expertise with one of these vendors is required: eCOA, IRT, Central lab, Patient Recruitment and Retention.

This position is not eligible for UK VISA Sponsorship.