Partnership Enablement Management

The service holder provides leadership, direct oversight, coordination or support of assigned programs and projects within the department to ensure that all allocated activities and tasks are conducted per Sponsor requirements. They will serve as a subject matter expert for assigned activities including the creation or enhancement of Partnership Support Document Packages, Processes and Training such as supplier operational manuals. Responsibilities include ensuring alignment to required procedural documents, a metrics, and Key Performance Indicator (KPI) framework, related training materials and the development of the Sponsor governance and oversight model.

The service holder supports the identification and evaluation of Partnership Behaviours and optimizes the commitment by creating training programmes for cross-functional study teams and governance members. They interact and directly train cross-functional study teams when onboarding new suppliers into the framework and work collaboratively with Sponsor suppliers. Supplier types for development of Partnership Support Document Packages, Processes and Training include suppliers supporting Central Laboratory Services, eCOA, IRT, ancillary supplies, imaging, home healthcare, Integrated Data Analytics & Reporting (IDAR) and Alliance CROs.

All projects and activities assigned will be delivered in compliance with the applicable company Policies, Standard Operating Procedures (SOPs), International Conference on Harmonization for Good Clinical Practice (ICH-GCP), applicable Quality Oversight Plans (QOPs), regulatory requirements, local laws, and any department-related requirements.

Responsibilities and tasks:

• Support in the development and maintenance of Partnership Support Document Packages, Processes and Training for assigned supplier categories.
• Collaborate on Partnership Behaviour identification and deploy training solutions into the governance model and for cross-functional study teams.
• Aid in the development of training platform and conduct training for internal cross-functional study teams on Partnership Support Documents, Processes and Training related to assigned supplier categories.
• Collaborate with cross-functional study teams on key study milestones to ensure optimization Sponsor.
• Support the creation and maintenance of a Lessons Learned platform to promote continuous improvement across Global Development (GD).
• Engage in the review and assessment of cross-functional study team activities to promote outsourcing best practices.
• Create and maintain relationships with key stakeholders in GD to ensure continuous business process alignment, effective system integrations with suppliers, and timely adoption of updated regulations or guidance documents.
• Ability to provide input, solutions and recommendations for supplier relationships and Partnership Support Document, Processes and Training.
• Partner across Strategic Partnerships establishing strong relationships with the Alliance Leads supporting the Sponsor Supplier Governance Model.
• Be an advocate for various sourcing strategies within GD.
• Establish optimal working relationships with various external suppliers.
• Support the onboarding and training of new team members.
• Other deliverables related to the function may be assigned.
• Lead the development, enhancement and ongoing maintenance of assigned Partnership Support Document Packages, Training and Processes, serving as the subject matter expert and escalation point of contact.
• Take ownership of the roll out of new or updated assigned Partnership Support Document Packages, Training and Processes.
• Make use of dashboards and data visualisations to create, generate and share status reports and data-driven insights of assigned projects/initiatives.
• Highlight operational or technical roadblocks and proactively propose potential solutions.
• Deliver regular updates and insights to the departmental and Global Development leadership team.
• Manage stakeholder communications.
• Create and generate reports in various systems.
• Author guidance or knowledge articles and reports.
• Lead and manage assigned projects.
• Track project deliverables, timelines and provide escalation support.
• Proactively direct activities to ensure deliverables and milestones are met.
• Identify risks and ensure mitigation and contingencies are being initiated and followed through.
• Optimize relationships with Sponsor suppliers and cross-functional teams to ensure delivery of key R&D milestones.
• Be a strong advocate for the expected Partnership Behaviours, delivering training, remediation and mentorship as required.
• Identify and lead opportunities to conduct Lessons Learned to promote continuous improvement and outsourcing best practices across Global Development.
• Contribute to inspection and audits as a primary contributor.

Metrics/KPIs: Metrics/KPIs governing these services are outlined in the Quality Oversight Plan (QOP) document.

Requirements:

• Bachelor’s degree is required.
• At least 5 years of experience in a Clinical Research environment working within the functional area that the Partnership Enablement Manager will support and with experience working directly with various suppliers.
• Project Management and Training/Mentoring skills, and strong analytical skills.
• A proven track record of working cross-functionally within a global environment.
• Have strong verbal/written communication skills and ability to communicate across all levels of the organization.
• Demonstrated basic ability to influence without authority and manage change.
• Must be customer-focused and can lead process improvement initiatives from an internal lens of time, cost and quality and through an external lens supplier.
• Must be proactive, and willing to challenge the status quo.
• Is able to manage change positively and sees change as an opportunity to improve processes and tools.
• Must have strong computer skills with an ability to understand, access and leverage technology.
• Knowledge of continuous improvement tools and application to business processes are a plus.
• Demonstrated knowledge of clinical development processes, global clinical operations, and technical expertise, gained through working with cross-functional, global and/or multi-regional teams with diverse and complex business processes and associated systems infrastructures.
• Excellent Project Management skills (waterfall and agile methodologies) with evidence of practical experience.
• Advanced Microsoft Office (MS Office 365), MS Project skills including the ability to manipulate and analyse data.
• Ability to use data visualisation and analytic tools such as Power BI to create, generate, share, and promote actionable insights.
• Strong decision-making and problem-solving skills required with a proactive work attitude.
• Highly organised with excellent written and verbal communication with a proven track record in ability to influence without authority and manage change.
• Ability to work well in a dynamic environment and able to prioritise and respond to changing needs of the business.

Please note this role is not eligible for UK visa sponsorship.