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- Tasks: Lead a dynamic team in delivering high-quality healthcare projects and managing key accounts.
- Company: Join a fast-paced company working with top names in healthcare.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for personal development.
- Other info: Opportunity to thrive in a collaborative environment with excellent career growth.
- Why this job: Make a real impact in healthcare while building strong customer relationships.
- Qualifications: 5+ years in medical communications or account management; strong leadership skills required.
The predicted salary is between 60000 - 75000 ÂŁ per year.
London, United Kingdom | Full time | Hybrid | R1538344
Are you looking to join a fast‑paced company, working with some of the biggest names in healthcare? Our team of experts draws from their specialist healthcare insight to review and approve materials for patients, caregivers and HCPs that are distributed around the world. If you’re ambitious, hardworking, organized and enjoy working with customers on scientific materials, we’d love to hear from you. There are tight deadlines, and our customers demand the best from us – but if you thrive in this environment, you’ll thrive.
What’s the role of an Account Lead?
An Account Lead is a senior member of the Customer Management team responsible for the strategic direction and execution of a team and key account(s). In addition to overseeing account performance, the role includes line‑management responsibilities, ensuring team members are supported, developed and aligned with business goals. The Account Lead is accountable for understanding and articulating the customer’s needs, ensuring the team delivers high‑quality outputs that drive account stability and growth. The role also includes financial performance management of the account(s), delivering against revenue targets and contributing to the overall success of the organization. The Customer Management team is responsible for the delivery of projects for our customers. The Account Lead ensures projects exceed customer expectations and are delivered to budget. The Account Lead reports to the senior management team, Associate Director of Medical Account Management.
Key responsibilities
- Providing insights to inform and shape the development of the customer strategic plan and leading the understanding of the customer’s needs throughout the account team
- Building and maintaining positive and enduring customer relationships across multiple levels; being the established point of contact for the customer and recognized as a strategic partner
- Delivering tasks against SLAs by the account team, ensuring we exceed all customers’ expectations
- Empowering the account team, ensuring work is done with consistent quality
- Identifying key issues and resolving them internally or with customers quickly
- Building broad networks, participating in the development and delivery of new business pitches/RFP documents and contributing to incremental business
- Demonstrating commitment to exploring optimal ways of working
- Setting standards for the team
- Preparing and running customer Executive Business Review meetings, highlighting excellence and identifying areas of improvement
- Involvement in account audit and resolution
- Building effective internal partnerships with other IQVIA departments – such as sales – to successfully win, retain and deliver on the account
- Financial management and forecast accuracy at account level, delivering against revenue
- Representing the customer internally (ops meetings, financial, senior leadership, townhalls, etc.)
- Line‑managing team members to enable personal development and ensure quality of the work they are assigned
- Identifying quality risks and issues and creating appropriate corrective action plans to prevent or correct deficiencies in staff performance
- Participating in the selection process for hiring new employees by conducting candidate review and participating in the interviewing process
Account Leads are ambassadors for IQVIA Pharma Review, helping to build the profile and customer base of the company.
Qualifications
Successful candidates will have:
Essential skills
- 5+ years’ experience within medical communications, healthcare, pharmaceuticals or regulatory working currently as an account management or account director or equivalent
- Demonstrable experience delivering high‑quality projects for customers, on time and on budget
- Experience in delivering presentations and leading customer pitches
- Experience in coaching, mentoring or managing others
- Experience working in a fast‑paced environment
- Experience in building strong customer partnerships
- Experience in problem‑solving and providing solutions
- Understanding of the ABPI, EFPIA, IPHA and PhRMA codes of conduct
- Experience working in Veeva Vault PromoMats/MedComms, Aprimo or similar review and approval system
Desirable skills or qualifications
- Masters or PhD in life sciences or business related experience
- Medical or Pharmacist qualification
Location: Spain, Portugal, UK. This role is not eligible for UK visa sponsorship. Our hybrid work model has one mandatory office day; this provides an opportunity to work with your account team face to face as well as with other IQVIA employees.
Account Lead - Pharma Review employer: IQVIA Argentina
Contact Detail:
IQVIA Argentina Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Lead - Pharma Review
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and pharma sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and its clients thoroughly. Understand their needs and how you can contribute to their success. We want you to shine, so practice answering common interview questions and have some insightful questions ready for them too.
✨Tip Number 3
Showcase your experience! When you get the chance to speak with potential employers, highlight your past successes in account management and project delivery. We’re talking about specific examples where you’ve exceeded expectations or solved tough problems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged. So, go ahead and submit your application – we can’t wait to hear from you!
We think you need these skills to ace Account Lead - Pharma Review
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Lead role. Highlight your experience in medical communications and account management, and don’t forget to showcase any relevant projects you've delivered on time and within budget.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this fast-paced environment. Mention your ability to build strong customer relationships and how you’ve successfully managed teams in the past.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We want to see your problem-solving skills in action, especially in high-pressure situations where you’ve had to deliver results.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at IQVIA Argentina
✨Know Your Stuff
Make sure you brush up on your knowledge of medical communications and the pharmaceutical industry. Understand the key players, current trends, and regulations like ABPI and EFPIA. This will help you speak confidently about how your experience aligns with the role.
✨Showcase Your Leadership Skills
As an Account Lead, you'll be managing a team. Be ready to share examples of how you've successfully coached or mentored others in the past. Highlight specific situations where your leadership made a difference in project outcomes or team dynamics.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might face in this role. Prepare to discuss how you would build relationships, resolve issues, and exceed expectations. This shows that you understand the importance of customer management in driving account stability and growth.
✨Practice Your Pitch
Since delivering presentations and leading pitches is part of the job, practice your pitch skills. You might even want to prepare a mini-presentation on a relevant topic. This will demonstrate your ability to communicate effectively and engage with clients.