At a Glance
- Tasks: Handle claims, resolve enquiries, and negotiate settlements in a fast-paced environment.
- Company: Join the UK's largest specialist motor insurer with a dynamic team.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Inclusive workplace that values diversity and offers career development.
- Why this job: Make a real difference by providing excellent service to customers and improving claims processes.
- Qualifications: Strong communication skills, customer-focused mindset, and ability to work in a team.
The predicted salary is between 25000 - 35000 £ per year.
The role of a Claims Technician at ERS is challenging yet rewarding, offering the opportunity to become a key member of a fast‑paced, continually evolving team within the UK’s largest specialist motor insurer. The role holder is responsible for carrying out a range of duties associated with the provision of an excellent claims service to our customers, including recording new claims, resolving telephone enquiries, handling correspondence, dealing with complaints, and authorising payments as appropriate. The role also involves negotiating the settlement of claims efficiently, fairly and economically in accordance with policy wording and the Claims Handling Manual, while maintaining pre‑agreed targets and continuously improving service and quality standards.
Hybrid Working Model
ERS offers a hybrid working model, with three days per week in the office and two days working remotely, to combine flexibility with collaborative opportunities.
Key Responsibilities
- Respond to customer phone calls and correspondence in a professional, courteous, and efficient manner.
- Establish the circumstances of any loss and conduct appropriate indemnity, liability, or fraud enquiries.
- Negotiate settlement of claims in an efficient and economical manner.
- Maintain accurate estimates of claim adjustments where appropriate.
- Ensure use of approved suppliers where appropriate.
- Apply all company policies and procedures to ensure service standards are met in accordance with internal SLA and FCA/PRA requirements.
- Carry out other reasonable tasks as required by line management.
Qualifications, Skills and Experience
- Confident and professional communication skills (oral and written).
- Excellent phone manner.
- Strong interpersonal and relationship‑building skills.
- Articulate and numerate.
- Significant focus on delivery of a first‑class customer experience.
- Team player.
- Highly organised with clear ability to prioritise and deliver on allocated tasks.
Core Behavioural Competencies
- Analysis and decision making.
- Innovation and problem solving.
- Relationships.
- Communication and influence.
- Development of self and others.
- Resilience and adaptability.
Equal Opportunity
Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and are committed to creating an inclusive environment for all employees.
Claims Technician in Swansea employer: IQUW
ERS is an exceptional employer, offering a dynamic work environment where employees can thrive as part of the UK's largest specialist motor insurer. With a hybrid working model that promotes flexibility and collaboration, employees benefit from a supportive culture focused on professional growth and development, ensuring a rewarding career path in the claims sector.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Technician in Swansea
✨Tip Number 1
Get to know the company! Research ERS and understand their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer calls, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with common scenarios you might face as a Claims Technician.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific claims situations or customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Claims Technician in Swansea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Technician role. Highlight relevant experience and skills that match the job description, like your communication skills and customer service experience. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your ability to handle claims efficiently and your focus on delivering top-notch customer service.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with innovative solutions, especially when it comes to negotiating settlements and resolving customer issues.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at IQUW
✨Know Your Claims Inside Out
Make sure you understand the claims process thoroughly. Familiarise yourself with common types of claims, the relevant policies, and how to handle various scenarios. This will help you answer questions confidently and demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or resolved conflicts in the past. This will highlight your ability to maintain a professional and courteous manner.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've had to analyse situations and make decisions. Think of examples that showcase your innovation and problem-solving skills, especially in high-pressure environments. This will show that you're capable of handling the challenges of the role.
✨Emphasise Teamwork and Adaptability
As a Claims Technician, you'll be part of a fast-paced team. Share experiences that illustrate your ability to work collaboratively and adapt to changing circumstances. Highlighting your resilience and flexibility will resonate well with the interviewers.
