Start Hiring Start Appying
Start Appying

StudySmarter Job Board

Colleague Experience Engineer
Apply now
Job Board
Companies
IQUW
Colleague Experience Engineer

Colleague Experience Engineer

London Full-Time 36000 - 60000 ÂŁ / year (est.) No home office possible
I

At a Glance

  • Tasks: Provide technical support and solutions in a dynamic customer-facing environment.
  • Company: IQUW is a leading specialty insurer at Lloyd’s, known for innovative insurance solutions.
  • Benefits: Enjoy a collaborative culture, opportunities for mentorship, and a chance to work with cutting-edge technology.
  • Why this job: Join a team that values knowledge sharing and continuous improvement while making a real impact.
  • Qualifications: MCDST certification preferred; strong IT skills and teamwork are essential.
  • Other info: This is a full-time role based in Swansea, ideal for tech-savvy individuals.

The predicted salary is between 36000 - 60000 ÂŁ per year.

Join to apply for the Colleague Experience Engineer role at IQUW

3 days ago Be among the first 25 applicants

Join to apply for the Colleague Experience Engineer role at IQUW

Overview

Colleague Experience Engineer

Overview
Job Description Colleague Experience Engineer
Grade: 4
Reporting to: Head of IT Colleague Experience
Location: Swansea
About Us
IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast.
ERS is the UK\’s largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it\’s a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn\’t enough. That\’s why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.
The role
As a Colleague Experience Engineer, you’ll play a pivotal role in providing technical support within a busy customer-facing environment. Your responsibilities will encompass a broad spectrum of client technology, both onsite and remotely. You will be seen as an escalation point within the Service Desk function and provide solutions and ownership to more complex tasks and undertakings
Key Responsibilities
Technical Support Excellence:

  • Provide senior-level technical support for end-user compute and associated software products.
  • Address incidents, service requests, and tasks within agreed Organisational Level Agreements (OLAs).

Guidance And Mentoring

  • Offer technical guidance and mentorship to the wider service desk team.
  • Foster a collaborative environment where knowledge sharing, and continuous improvement are key to our success.

Device Management

  • Develop solutions to improve device build and management using new and existing technologies
  • Experience in laptop build with Intune device management

Escalation Management

  • Review and mitigate escalations promptly.
  • Escalate relevant matters when necessary to prevent customer dissatisfaction or operational disruption.

Policy Adherence

  • Execute policies and processes outlined by departmental management.
  • Uphold IQUW values in all interactions, ensuring ethical and professional standards.

Essential Qualifications, Skills And Experience

  • MCDST certification or equivalent (preferable but not mandatory).
  • Demonstrated ability to act as a technical lead within a team.
  • ITIL Understanding:
  • Essential understanding of ITIL principles (ITIL qualification preferable).

Technical Proficiency

  • PC hardware and software.
  • Audio Visual Equipment.
  • Printers.
  • Networking.
  • Microsoft suite.
  • Citrix.
  • Active Directory.
  • Microsoft Intune
  • Microsoft Cloud technologies (Endpoint Manager, Azure, CPC, AVD).

Desirable behavioural attributes

  • Initiative
  • Driving & Delivering Results.
  • Planning & Organising
  • Effective Communication Skills
  • Team player

Additional Information

  • A full job description can be seen here

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Engineering and Information Technology

  • Industries

    Insurance

Referrals increase your chances of interviewing at IQUW by 2x

Sign in to set job alerts for “Engineer” roles.

Hampton, England, United Kingdom 2 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 23 hours ago

Aramco Global Opportunities Await – Relocate to Saudi Arabia, Permanent Expat Family Relocation Package

Greater London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 20 hours ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 11 months ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 year ago

City Of London, England, United Kingdom 3 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

Stansted, England, United Kingdom 3 months ago

London, England, United Kingdom 22 hours ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 months ago

Greater London, England, United Kingdom 4 weeks ago

Windlesham, England, United Kingdom 4 days ago

Manufacturing & Process Development Engineer

Greater London, England, United Kingdom 5 months ago

London, England, United Kingdom 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Colleague Experience Engineer employer: IQUW

IQUW is an exceptional employer that prioritises the growth and well-being of its employees, offering a collaborative work culture in the vibrant city of Swansea. As a Colleague Experience Engineer, you will benefit from comprehensive training opportunities, mentorship from experienced professionals, and the chance to work with cutting-edge technology in a supportive environment that values innovation and excellence.
I

Contact Detail:

IQUW Recruiting Team

View IQUW Profile

StudySmarter Expert Advice 🤫

We think this is how you could land Colleague Experience Engineer

✨Tip Number 1

Familiarise yourself with ITIL principles, as understanding these will be crucial for the Colleague Experience Engineer role. Consider brushing up on your knowledge of service management frameworks to demonstrate your readiness for the position.

✨Tip Number 2

Showcase your technical proficiency in tools like Microsoft Intune and Azure during your interactions. Be prepared to discuss specific experiences where you've successfully managed devices or resolved complex technical issues.

✨Tip Number 3

Highlight any experience you have in mentoring or guiding team members. This role values collaboration, so sharing examples of how you've fostered a supportive environment can set you apart from other candidates.

✨Tip Number 4

Research IQUW's values and ensure you align your discussions with their ethical and professional standards. Demonstrating that you understand and embody their culture can significantly enhance your chances of landing the job.

We think you need these skills to ace Colleague Experience Engineer

Technical Support Excellence
Client Technology Management
Incident Management
Service Request Handling
Device Management with Intune
Escalation Management
ITIL Principles Understanding
PC Hardware and Software Proficiency
Audio Visual Equipment Knowledge
Networking Skills
Microsoft Suite Expertise
Citrix Experience
Active Directory Management
Microsoft Cloud Technologies (Endpoint Manager, Azure)
Mentoring and Guidance
Effective Communication Skills
Team Collaboration
Problem-Solving Skills
Initiative and Results-Driven

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Colleague Experience Engineer. Familiarise yourself with the technical skills required, such as ITIL principles and device management technologies.

Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your technical support experience, problem-solving abilities, and any certifications like MCDST or ITIL.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your previous experiences have prepared you for the challenges of this position.

Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.

How to prepare for a job interview at IQUW

✨Showcase Your Technical Skills

As a Colleague Experience Engineer, you'll need to demonstrate your technical proficiency. Be prepared to discuss your experience with PC hardware, software, and device management tools like Microsoft Intune. Highlight specific examples where you've successfully resolved complex technical issues.

✨Emphasise Team Collaboration

This role requires mentoring and guiding others in the service desk team. Share experiences where you've fostered collaboration or improved team performance. Discuss how you can contribute to a positive team environment at IQUW.

✨Understand ITIL Principles

Having a solid understanding of ITIL principles is essential for this position. Brush up on ITIL concepts and be ready to explain how you've applied them in previous roles. This will show your commitment to maintaining high service standards.

✨Prepare for Scenario-Based Questions

Expect scenario-based questions that assess your problem-solving skills and ability to handle escalations. Think of past situations where you had to manage customer dissatisfaction or operational disruptions, and be ready to discuss your approach and outcomes.

Colleague Experience Engineer
IQUW
I
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>