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For Companies At a Glance
- Tasks: Provide top-notch IT support and mentor a dynamic service desk team.
- Company: Join Starr, a fast-growing global insurance and investment organisation.
- Benefits: Enjoy competitive pay, professional development, and a collaborative work culture.
- Other info: Be part of a passionate team with opportunities for growth and innovation.
- Why this job: Make a real impact in tech support while working with cutting-edge technologies.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Overview
About us
Starr is a global (re)insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world's fastest-expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.
Role Purpose
As a Senior IT Support Engineer, you'll play a pivotal role in SME level technical support within a busy customer-facing environment. Your responsibilities will encompass a broad spectrum of client technology, both onsite and remotely. You will be seen as an escalation point within the Service Desk function and provide solutions and ownership to more complex tasks and undertakings.
Key Responsibilities
- Technical Support Excellence: Provide senior-level technical support for end-user compute and associated software products. Address incidents, service requests, and tasks within agreed Organisational Level Agreements (OLAs). Utilise outstanding customer-focused communication skills to own and manage technical issues, ensuring timely resolution.
- Guidance and Mentoring: Offer technical guidance and mentorship to the wider service desk team. Foster a collaborative environment where knowledge sharing and continuous improvement are key to our success.
- Device Management: Develop solutions to improve device build and management using new and existing technologies. Experience in laptop build with Intune device management. Become the SME for in-house technologies.
- Service Improvement: Contribute to nominated initiatives and departmental goals. Continuously enhance software, systems, and client technology to elevate the overall user experience.
Senior IT Support Engineer (12 Month Fixed Term Contract) | London, UK employer: IQUW Group
Contact Detail:
IQUW Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer (12 Month Fixed Term Contract) | London, UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Starr or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of your past projects that highlight your technical support expertise. When you get the chance to chat with hiring managers, share specific examples of how you've solved complex issues.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd handle tricky situations and be ready to discuss your approach. Confidence is key!
We think you need these skills to ace Senior IT Support Engineer (12 Month Fixed Term Contract) | London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Engineer role. Highlight your relevant experience and skills that match the job description, especially your technical support expertise and customer-focused communication.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've provided senior-level technical support and contributed to service improvement in previous positions.
Showcase Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving skills. Share instances where you’ve tackled complex technical issues and how you’ve managed to resolve them efficiently, as this is key for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at IQUW Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around end-user computing and software products. Be ready to discuss specific technologies you've worked with, like Intune device management, and how you've tackled complex issues in the past.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, it's crucial to demonstrate your outstanding communication skills. Prepare examples of how you've managed technical issues while keeping clients informed and satisfied. This will show that you can handle pressure and maintain a positive user experience.
✨Be Ready to Mentor
As a Senior IT Support Engineer, you'll be expected to guide and mentor others. Think of instances where you've shared your knowledge or helped colleagues improve their skills. Highlighting this experience will show that you're not just a tech whiz but also a team player.
✨Emphasise Continuous Improvement
Starr values innovation and improvement, so come prepared with ideas on how to enhance service delivery or client technology. Discuss any initiatives you've been part of that led to better processes or user experiences, as this aligns perfectly with their goals.