At a Glance
- Tasks: Provide top-notch IT support and mentor a dynamic service desk team.
- Company: Join Starr, a fast-growing global insurance and investment organisation.
- Benefits: Inclusive workplace, first-class training, and opportunities for personal growth.
- Other info: Flexible environment with a focus on continuous improvement.
- Why this job: Make a real impact in tech support while developing your skills.
- Qualifications: Experience in IT support and a passion for problem-solving.
The predicted salary is between 41400 - 50600 £ per year.
Overview
About us
Starr is a global (re)insurance and investment organisation providing property and casualty insurance solutions to business and industry.
Starr has grown into one of the world's fastest-expanding insurance organisations, writing business in 128 countries across six continents.
Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace.
Join us and become part of our talented and passionate workforce.
Role Purpose
As a Senior IT Support Engineer, you'll play a pivotal role in SME level technical support within a busy customer-facing environment.
Your responsibilities will encompass a broad spectrum of client technology, both onsite and remotely.
You will be seen as an escalation point within the Service Desk function and provide solutions and ownership to more complex tasks and undertakings.
Key Responsibilities
- Technical Support Excellence
- Provide senior-level technical support for end-user compute and associated software products.
- Address incidents, service requests, and tasks within agreed Organisational Level Agreements (OLAs).
- Utilise outstanding customer-focused communication skills to own and manage technical issues, ensuring timely resolution.
- Guidance and Mentoring
- Offer technical guidance and mentorship to the wider service desk team.
- Foster a collaborative environment where knowledge sharing, and continuous improvement are key to our success.
- Device Management
- Develop solutions to improve device build and management using new and existing technologies
- Experience in laptop build with Intune device management
- Become the SME for in house technologies
- Service Improvement
- Contribute to nominated initiatives and departmental goals.
- Continuously enhance software, systems, and client technology to elevate the overall user experience.
- Escalation Management
- Review and mitigate escalations promptly.
- Escalate relevant matters when necessary to prevent customer dissatisfaction or operational disruption.
- Policy Adherence
- Execute policies and processes outlined by departmental management.
- Uphold IQUW values in all interactions, ensuring ethical and professional standards.
- Flexibility and Adaptability
- Be prepared for additional reasonable tasks as required by line management.
- Embrace changing business requirements and adjust responsibilities accordingly.
The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies.
This description may be varied from time to time to reflect changing business requirements.
Qualifications, skills and experience
Certification and Experience
- MCDST certification or equivalent (preferable but not mandatory).
- Demonstrated ability to act as a technical lead within a team.
- ITIL Understanding: Essential understanding of ITIL principles (ITIL qualification preferable).
- Technical Proficiency
- PC hardware and software.
- Audio Visual Equipment.
- Printers.
- Networking.
- Microsoft suite.
- Citrix.
- Active Directory.
- Antivirus solutions.
- Microsoft Cloud technologies (Endpoint Manager, Azure).
- Core behavioural competencies
- Analysis and decision making
- Innovation and problem solving
- Relationships
- Communication and influence
- Development of self and others
- Resilience and adaptability
- Additional Information
- A full job description can be seen here
Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.
We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees.
We offer first class training and development opportunities to all employees.
Our aim is to grow our own talent and bring out the best in people.
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Senior IT Support Engineer (12 Month Fixed Term Contract) in London employer: IQUW Group
As a Regulatory Reporting Manager in London, you will join a dynamic and innovative team that values excellence and professional growth. The company offers a supportive work culture with comprehensive benefits, including flexible working arrangements and opportunities for continuous learning, making it an ideal environment for elite professionals seeking meaningful and rewarding careers in the heart of the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer (12 Month Fixed Term Contract) in London
✨Get Involved in Tech Meetups
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We think you need these skills to ace Senior IT Support Engineer (12 Month Fixed Term Contract) in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at IQUW Group, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at IQUW Group can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
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How to prepare for a job interview at IQUW Group
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at IQUW Group. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
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Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at IQUW Group.
