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For Companies At a Glance
- Tasks: Provide top-notch IT support and mentor a dynamic service desk team.
- Company: Join Starr, a fast-growing global insurance and investment organisation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Exciting role with a focus on innovation and continuous improvement.
- Why this job: Be a key player in tech support and make a real difference in a global company.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Overview
About us
Starr is a global (re)insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest‑expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.
Role Purpose
As a Senior IT Support Engineer, you’ll play a pivotal role in SME level technical support within a busy customer-facing environment. Your responsibilities will encompass a broad spectrum of client technology, both onsite and remotely. You will be seen as an escalation point within the Service Desk function and provide solutions and ownership to more complex tasks and undertakings.
Key Responsibilities
- Technical Support Excellence: Provide senior-level technical support for end-user compute and associated software products. Address incidents, service requests, and tasks within agreed Organisational Level Agreements (OLAs). Utilise outstanding customer-focused communication skills to own and manage technical issues, ensuring timely resolution.
- Guidance and Mentoring: Offer technical guidance and mentorship to the wider service desk team. Foster a collaborative environment where knowledge sharing and continuous improvement are key to our success.
- Device Management: Develop solutions to improve device build and management using new and existing technologies. Experience in laptop build with Intune device management. Become the SME for in-house technologies.
- Service Improvement:
Senior IT Support Engineer (12 Month Fixed Term Contract) in London employer: IQUW Group
Contact Detail:
IQUW Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer (12 Month Fixed Term Contract) in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior IT Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We recommend practising common interview questions and having examples ready that showcase your problem-solving abilities in a busy environment.
✨Tip Number 3
Showcase your passion for technology! During interviews, let your enthusiasm shine through. We want to see how you stay updated with the latest tech trends and how you can bring that knowledge to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior IT Support Engineer (12 Month Fixed Term Contract) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Engineer role. Highlight relevant experience and skills that match the job description, especially your technical support expertise and customer-focused communication skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your experience in mentoring and service improvement!
Showcase Your Technical Skills: Be specific about your technical skills in your application. Mention any experience with device management, particularly with Intune, and any other technologies you’ve worked with that are relevant to the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at IQUW Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around end-user computing and software products. Be ready to discuss specific technologies you've worked with, particularly in device management and Intune. This will show that you're not just familiar with the tools but can also provide real solutions.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, it's crucial to demonstrate your outstanding communication skills. Prepare examples of how you've managed technical issues while keeping customers informed and satisfied. Highlighting your ability to resolve conflicts and maintain a positive attitude will set you apart.
✨Be Ready to Mentor
As a Senior IT Support Engineer, you'll be expected to guide and mentor others. Think of instances where you've helped colleagues or improved team performance. Discuss how you foster collaboration and knowledge sharing, as this aligns with the company's values.
✨Prepare for Problem-Solving Scenarios
Expect to face some technical scenarios during the interview. Practice articulating your thought process when troubleshooting complex issues. Show how you approach problems methodically and how you ensure timely resolutions, which is key to meeting those Organisational Level Agreements.