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For Companies At a Glance
- Tasks: Deliver outstanding customer service and support insurance brokers and clients with their enquiries.
- Company: Join the UK's largest specialist motor insurer with a strong reputation.
- Benefits: Enjoy competitive salary, 25 days holiday, and professional development opportunities.
- Why this job: Be part of a friendly team and make a real difference in customers' lives.
- Qualifications: Great communication skills and a passion for excellent customer service.
- Other info: Hybrid working model with a dynamic environment and career growth potential.
The predicted salary is between 28800 - 43200 £ per year.
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.
We are looking for Customer Service Representatives who are passionate about delivering an outstanding service to our customers to join our Claims or Underwriting Teams. If you are self‑motivated, have great communication skills and a desire to achieve then this may be the role for you. Following a period of training, you will join our friendly team on the telephones providing excellent customer service. You will contribute to ensuring that our customers have a straightforward, welcoming, and unique experience by utilising cutting‑edge technologies in our contact centre here in Swansea. We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.
Key responsibilities:
- Work with insurance brokers and direct clients to handle enquiries.
- Respond to customer and broker queries.
- Provide accurate information to customers and brokers about their insurance policy.
- Maintain effective working relationships with brokers and customers.
- Produce documentation, creating and issuing correspondence to customers and brokers.
- Build your knowledge of our products and services to become a subject matter expert.
- Play your part in a culture of change as an individual and as a team member.
Essential qualifications, skills and experience:
- The ability to work, both, as part of a team and independently.
- A set of interpersonal skills that enable you to work successfully with customers by phone or correspondence.
- A keen eye for detail and high level of accuracy.
- A deep understanding of what good customer service involves.
- Excellent organisational skills and the ability to prioritise.
- The drive to continually improve the way we work and the services we provide.
Benefits:
- Competitive Benchmarked Salary
- 25 days holiday
- Discretionary bonus scheme
- Employee assistance programme
- Annual holiday buy (up to 3 extra days)
- Salary sacrifice benefits
- Annual benefits reviews
- The option for professional qualifications and study support
Customer Service Representative employer: IQUW Group
Contact Detail:
IQUW Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ERS and their approach to motor insurance. Understanding their values and how they work with brokers will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering outstanding customer service, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues for customers. Be ready to share these stories during your interview to highlight your ability to provide positive outcomes.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also reinforces your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about helping others and are excited about the role.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples that demonstrate your ability to provide outstanding service.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate a well-structured application that’s easy to read. Avoid jargon and focus on communicating your ideas effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at IQUW Group
✨Know Your Stuff
Before the interview, make sure you understand ERS's products and services. Familiarise yourself with motor insurance basics and the specific role of a Customer Service Representative. This will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and brokers, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer queries in the past. This will demonstrate your ability to communicate effectively under pressure.
✨Emphasise Teamwork and Independence
ERS values both teamwork and the ability to work independently. Be ready to discuss experiences where you've excelled in both settings. Highlighting your adaptability will show that you're a great fit for their hybrid working model.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the technologies used in the contact centre. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
