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For Companies At a Glance
- Tasks: Join our team to provide top-notch customer service and support insurance brokers.
- Company: ERS is the UK's largest specialist motor insurer, dedicated to unique insurance solutions.
- Benefits: Enjoy a competitive salary, 25 days holiday, and hybrid working options.
- Why this job: Be part of a friendly team, utilise cutting-edge tech, and make a real impact.
- Qualifications: No specific qualifications needed, just a passion for great customer service and teamwork.
- Other info: Opportunities for professional development and study support available.
The predicted salary is between 28800 - 43200 £ per year.
Overview
About us
ERS is the UK\’s largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it\’s a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn\’t enough. That\’s why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.
The role
We are looking for Customer Service Representatives who are passionate about delivering an outstanding service to our customers to join our Claims or Underwriting Teams. If you are self-motivated, have great communication skills and a desire to achieve then this may be the role for you.
Following a period of training, you will join our friendly team on the telephones providing excellent customer service. You will contribute to ensuring that our customers have a straightforward, welcoming, and unique experience by utilising cutting-edge technologies in our contact centre here in Swansea.
We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.
Key responsibilities
- Work with insurance brokers and direct clients to handle enquiries.
- Respond to customer and broker queries.
- Provide accurate information to customers and brokers about their insurance policy.
- Maintain effective working relationships with brokers and customers.
- Produce documentation, creating and issuing correspondence to customers and brokers.
- Build your knowledge of our products and services to become a subject matter expert.
- Play your part in a culture of change as an individual and as a team member.
Essential qualifications, skills and experience
This role would suit anyone that has an interest in providing positive outcomes to colleagues and customers and we would like to hear from you if you are interested to hear more on this role. Helpful experience for this role will include:
- The ability to work, both, as part of a team and independently.
- A set of interpersonal skills that enable you to work successfully with customers by phone or correspondence.
- A keen eye for detail and high level of accuracy.
- A deep understanding of what good customer service involves.
- Excellent organisational skills and the ability to prioritise.
- The drive to continually improve the way we work and the services we provide.
Benefits
- Competitive Benchmarked Salary
- 25 days holiday
- Discretionary bonus scheme
- Employee assistance programme
- Annual holiday buy (up to 3 extra days)
- Salary sacrifice benefits
- Annual benefits reviews
- The option for professional qualifications and study support
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Customer Service Representative employer: IQUW Group
Contact Detail:
IQUW Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the motor insurance industry and the specific products offered by ERS. Understanding their unique offerings will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling customer queries, being articulate and clear in your responses will be crucial. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 3
Showcase your ability to work both independently and as part of a team. Prepare examples from your past experiences where you successfully collaborated with others or took initiative on your own, as this will resonate well with the hiring team.
✨Tip Number 4
Research common customer service challenges in the insurance sector and think about how you would address them. Being able to discuss potential solutions during your interview will highlight your problem-solving skills and readiness for the role.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Company: Before applying, take some time to understand what ERS stands for and their approach to motor insurance. Familiarise yourself with their values and how they prioritise customer service.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills, attention to detail, and any previous roles that involved working with clients or brokers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've provided excellent service in the past and how you can contribute to ERS's mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a great first impression.
How to prepare for a job interview at IQUW Group
✨Research the Company
Before your interview, take some time to learn about the company and its values. Understanding their focus on motor insurance and their commitment to customer service will help you align your answers with what they are looking for.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication skills are essential. Be prepared to demonstrate how you've effectively communicated with customers in the past, whether through phone calls or written correspondence.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer service scenarios. Think of examples from your previous experience where you resolved issues or provided exceptional service, and be ready to discuss them.
✨Highlight Your Teamwork Abilities
Since the role involves working both independently and as part of a team, be sure to share examples of how you've successfully collaborated with others in previous roles. This will show that you can thrive in their hybrid working model.
