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For Companies At a Glance
- Tasks: Handle customer complaints and negotiate fair settlements in a dynamic environment.
- Company: Join the UK's largest specialist motor insurer with an A+ rating.
- Benefits: Enjoy competitive salary, 25 days holiday, and professional development support.
- Other info: Engage in self-development and enjoy a culture that values compliance and safety.
- Why this job: Make a real difference by resolving complex issues and improving customer experiences.
- Qualifications: Strong problem-solving skills and a passion for teamwork are essential.
The predicted salary is between 36000 - 60000 £ per year.
Overview
About us
ERS is the UK\’s largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it\’s a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn\’t enough. That\’s why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.
The role
To provide an excellent claims service through the resolution of any reportable complaints, including those addressed to the Chief Executive, Lloyds the FOS or any other relevant regulatory body. To negotiate the settlement of claims in an efficient, fair and economical manner in accordance with the policy wordings. Effecting a speedy recovery of the underwriter’s outlay. To advise complaint handlers in the operational areas on handling strategies, regulations and requirements. Dealing with referrals through effective coaching, development and feedback
Responsibilities
- To actively handle complaints of an executive or Ombudsman level
- On a daily basis check all new complaints and ensure these are distributed to the team
- Understand and apply all company policies and procedures.
- Support and ensure compliance with Lloyds & FCA regulations.
- Maintains an up-to-date knowledge of legislation, case law, social and market developments
- When appropriate, override the decisions made in the operational area.
- Investigate the underlying cause of complaints and trends, making recommendations for improvements.
Qualifications
- Be aware of and act upon all Compliance matters, eg Disability Discrimination, Data Protection, Proceeds of Crime, Risk etc
- Ensure that TCF is a part of the organisations culture and behaviours and consistently works to promote this.
- Represent the correct values and culture of the group.
- Support Health and Safety through highlighting issues.
- Engage in own self development.
- Provide relevant MI to managers at all levels and present findings where appropriate.
Desirable behavioural attributes
- Problem Solving
- Organisation
- Teamwork
- Building Capability
- Communication
- Action Orientated
- Focus on results
Benefits
- Competitive Benchmarked Salary
- 25 days holiday
- Discretionary bonus scheme
- Employee assistance programme
- Annual holiday buy (up to 3 extra days)
- Salary sacrifice benefits
- Annual benefits reviews
- The option for professional qualifications and study support
Other
- A full job description will be found here.
#ERSLI
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Customer Relations Consultant employer: IQUW Group
Contact Detail:
IQUW Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer relations and think of examples from your experience that align with their mission. This will show them you're genuinely interested!
✨Tip Number 3
Practice your communication skills! As a Customer Relations Consultant, you'll need to convey information clearly and effectively. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Relations Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relations Consultant role. Highlight your relevant experience in handling complaints and your understanding of insurance policies, as this will show us you’re a great fit for our team.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully resolved complaints or issues. We love seeing how you tackle challenges head-on, so let your problem-solving skills shine through!
Keep It Professional Yet Personal: While we want to see your professional side, don’t hesitate to let your personality come through in your writing. A friendly tone can make your application stand out, so feel free to be yourself while keeping it professional.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at IQUW Group
✨Know Your Stuff
Make sure you understand the ins and outs of motor insurance, especially how it relates to customer complaints. Brush up on relevant regulations like those from Lloyds and the FCA, as this will show that you're serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've effectively handled complaints in the past. Think about specific situations where you turned a negative experience into a positive outcome, as this is key for a Customer Relations Consultant.
✨Demonstrate Team Spirit
This role involves working closely with others, so be ready to discuss how you collaborate with team members. Share instances where your teamwork led to successful resolutions or improvements in processes.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company culture, ongoing training opportunities, or how they handle particularly challenging complaints. This shows your genuine interest in the role and the company.