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- Tasks: Solve technical challenges and provide remote support across international locations.
- Company: Fast-scaling AI organisation near Guildford with a focus on innovation.
- Benefits: Competitive salary, cash bonuses, healthcare, pension contributions, and stock options.
- Why this job: Join a high-growth team and evolve into an Infrastructure Engineer with cutting-edge tech.
- Qualifications: 3+ years in support roles, experience with Windows/Linux, and strong networking skills.
- Other info: Great career progression opportunities and a dynamic work environment.
The predicted salary is between 30000 - 35000 £ per year.
We are looking for a IT Support Engineer to join our fast-scaling AI organisation just outside Guildford. This is an exciting opportunity for someone who thrives on solving technical challenges and wants to grow into an Infrastructure Engineer role working on cutting-edge technologies. It\’s a fantastic time to join us as we expand globally, offering real scope for career progression and exposure to advanced systems.
In this role, you will act as a technical escalation point, diagnosing, investigating, and resolving 2nd line tickets while providing remote hardware and software support across our international locations. You\’ll engage in troubleshooting activities, document solutions for wider teams, and work collaboratively with more experienced engineers to gain deeper insights into complex issues.
We are looking for someone with at least three years\’ experience on a support desk who is confident working across both Windows and Linux (Ubuntu) environments. You should be comfortable managing virtualisation platforms such as Proxmox or VMware and have a solid understanding of networking, including IP routing, switching and VPNs, ideally with exposure to vendors like Ubiquiti Unifi, Meraki, Peplink, Tailscale or Teltonika. You\’ll also be proficient in Microsoft Office tools, with excellent organisational and communication skills, and the ability to prioritise tasks independently.
It would be a bonus if you bring additional skills such as Scripting experience, knowledge of source code management tools like GitHub or Azure DevOps, Microsoft Intune MDM experience, or relevant certifications such as CompTIA. Prior exposure to on-call rotas or niche expertise such as maritime radar systems would also be welcomed.
In return, they offer a competitive salary of £30k-£35k depending on experience, plus twice-yearly cash bonuses, BUPA healthcare, a healthcare cash plan, uncapped pension contributions, death in service cover and equity participation through their stock option scheme.
More importantly, you\’ll be joining a high-growth organisation where your skills will be challenged, developed, and rewarded as you evolve into an infrastructure engineer working on some of the most innovative technologies in the market today.
InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
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IT Support Engineer (Linux) employer: IQTech
Contact Detail:
IQTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Linux)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for the technical interview! Brush up on your Linux and Windows skills, and be ready to troubleshoot on the spot. Practising common scenarios can help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical challenges in the past. This will demonstrate your ability to handle the 2nd line tickets they'll throw your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Engineer (Linux)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Linux and Windows environments, as well as any relevant technical skills that match our job description. We want to see how your background aligns with what we’re looking for!
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills—show us how you’ve used them to solve real technical challenges. Share specific examples of troubleshooting or resolving issues, especially in a support desk environment. We love seeing how you tackle problems head-on!
Keep It Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at IQTech
✨Know Your Tech Inside Out
Make sure you brush up on your Linux and Windows knowledge, especially Ubuntu. Be ready to discuss your experience with virtualisation platforms like Proxmox or VMware, and don’t forget to highlight your networking skills, including IP routing and VPNs.
✨Showcase Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Think about challenging tickets you've handled and how you documented solutions for your team. This will demonstrate your ability to tackle 2nd line support effectively.
✨Communicate Clearly
Since excellent communication is key, practice explaining complex technical concepts in simple terms. You might be asked to describe a troubleshooting process, so being clear and concise will show that you can collaborate well with both technical and non-technical teams.
✨Highlight Additional Skills
If you have experience with scripting, source code management tools like GitHub, or even Microsoft Intune MDM, make sure to mention these. They could set you apart from other candidates and show your eagerness to grow into an Infrastructure Engineer role.