Customer Success and Event Operations Executive in Slough

Customer Success and Event Operations Executive -
Alpha Events - IQPC About the Role
An exciting opportunity has arisen within our Operations Team for a talented and resourceful
Customer Success and Event Operations Executive
to join Alpha Events, reporting to the Head of Event Operations. This role would suit someone with experience in customer service, customer success, administration or a similar support role who is looking to develop their career within the events industry. You will support customers and delegates throughout their event journey, manage event administration and help deliver a seamless onsite experience, working closely with Sales, Marketing, Production and Finance. You will play an important role in building positive customer relationships, ensuring a high standard of service and helping deliver successful events. This is a varied, fast-paced role for someone who is organised, proactive and detail-focused, with strong communication skills and a genuine commitment to customer success. You will be comfortable taking ownership, solving problems and managing multiple priorities, whilst being keen to learn and develop within the role. Key Responsibilities
Customer Success and Delegate Support
Manage customer success and event inboxes, responding promptly and professionally to delegate, sponsor and speaker enquiries.
Manage event registrations, including changes, transfers, cancellations and special requests.
Support delegates with event app access, badges, joining information and other event-related queries.
Take ownership of customer queries, providing clear and timely information and working with internal teams to resolve issues effectively.
Build positive customer relationships by providing a proactive, helpful and professional service throughout the event journey.
Identify opportunities to improve the customer experience and ensure delegates receive the information and support they need before, during and after events.
Event and Onsite Support
Support the planning and preparation of onsite registration and delegate services.
Assist with event setup, registration, check-in, badge production and delegate flow.
Act as a professional and approachable point of contact onsite, supporting delegates throughout the event.
Work alongside the Operations team to support the smooth delivery of live events, including setup and breakdown.
Complete post-event data updates, including attendance and session participation records, accurately and promptly.
Data and Event Administration
Maintain accurate, complete and up-to-date customer, registration and event information across all relevant systems.
Produce registration lists and reports to support effective event planning and delivery.
Support the setup, testing and maintenance of event app content and delegate access.
Prepare event collateral, badges and attendee information to agreed deadlines.
Support CPD tracking, certificates, visa invitation letters and other event-related administration.
Skills, Experience and Attributes
We are looking for someone who can demonstrate: Excellent attention to detail, with confidence managing high volumes of customer and event data accurately.
Strong organisational and prioritisation skills, with the ability to manage competing deadlines effectively.
A proactive, solutions-focused approach, with the confidence to take ownership and work independently.
Clear, professional written and verbal communication skills and a strong customer-success mindset.
The ability to build positive customer relationships and deliver a consistently high standard of service.
Confidence learning and using CRM, registration and event technology systems.
Good working knowledge of Microsoft Office, particularly Excel, Outlook and Word.
Previous experience in customer service, customer success, administration or a similar support role; events experience is beneficial but not essential.
A collaborative approach and flexibility to support live events, including occasional travel and onsite working.
What Success Looks Like
Success in this role means: Customers, delegates, sponsors and speakers receive a responsive, professional and consistently high standard of service.
Positive customer relationships are built and maintained throughout the event journey.
Customer, registration and event data is maintained accurately, consistently and on time across relevant systems.
Onsite registration and delegate support are well organised and run smoothly.
Customer queries and issues are owned and resolved effectively, contributing to a positive overall customer experience.
You build your knowledge and confidence over time, taking increasing ownership across the customer success and event operations function
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