At a Glance
- Tasks: Support event delivery, manage exhibitor onboarding, and ensure exceptional experiences for all stakeholders.
- Company: Join IQPC, a leading events company celebrating 50 years of innovation.
- Benefits: Hybrid work, career growth, 25 days holiday, health cash plan, and life assurance.
- Other info: Dynamic environment with opportunities for personal and professional development.
- Why this job: Kickstart your career in events with hands-on experience and a collaborative team.
- Qualifications: Organised, confident, and customer-focused individuals are encouraged to apply.
The predicted salary is between 22950 - 28050 £ per year.
As the Customer Success & Events Executive, you will support the Operations and Meetings teams in the seamless delivery of events by managing exhibitor and sponsor onboarding, maintaining key communications and documentation, and assisting the Meetings Manager in sourcing and engaging relevant attendees. You will provide hands-on operational support across meetings, briefings and onsite execution to ensure an exceptional experience for all stakeholders.
This is a great opportunity for someone looking to build a career in events. If you're organised, confident, articulate, customer-focused and enjoy working in a collaborative, fast-paced environment, we'd love to hear from you.
About IQPC: IQPC is an entrepreneurial business and a market leader in the events field recently celebrating our 50 year anniversary. IQPC provides senior business executives from around the world with access to tailored conferences, large scale events, virtual events and digital content keeping them up-to-date with industry trends, best practice, emerging technologies and the strategic insights they need to make better business decisions. IQPC Exhibitions is a brand-new arm of the business based in our Bristol office. This division is specifically focused on developing and running innovative, tech-focused exhibitions designed to bring together global business leaders, suppliers, and buyers to drive sales, strengthen supply chain relationships, and showcase cutting-edge products and solutions.
Company Values: We are guided by four values: Customer First (delivering real value through customer focus), One Team (collaboration and transparency), Own the Outcome (accountability and delivery), and Think Big, Think Long term (innovation, growth mindsets and continuous improvement).
Key responsibilities:
- Exhibitor & Sponsor Onboarding: Manage end-to-end onboarding for exhibitors and sponsors across internal platforms, acting as the primary point of contact. Assist with collating and tracking key exhibitor tasks (e.g. H&S forms, stand plans, artwork, activity forms). Coordinate exhibitor communications, providing clear guidance on processes and requirements. Build and maintain strong exhibitor and sponsor relationships. Manage the exhibitor inbox and respond to queries in a timely manner.
- Team Support: Attend internal and external meetings, taking and distributing minutes. Coordinate travel and accommodation for event teams and speakers, adapting to changing schedules. Help with pre-show packing, order supplies and coordinate onsite team welfare. Contribute to the organisation of team and office events.
- 1-2-1 Meetings Support: Our events feature a bespoke meetings programme, connecting sponsors with senior decision-makers through pre-arranged 1-2-1 meetings and executive roundtable discussions. Responsibilities include coordinating meeting rooms, briefings and dinners, supporting the Meetings Coordinator with planning and execution of event logistics, liaising with sponsors to define ideal customer profiles and target attendees, and assisting with post-event reporting.
- Onsite at Events: Troubleshoot issues onsite and resolve problems quickly and effectively. Provide real-time support to exhibitors and sponsors throughout the event. Deliver excellent customer service to attendees, handling enquiries and requests promptly.
Who are we looking for?
- Attention to Detail: A sharp eye for detail is crucial to ensure nothing falls through the cracks.
- Problem-Solving: Quickly resolves logistical and operational challenges during pre-event and live phases.
- Time Management/Organisation: Effectively prioritise tasks to meet tight deadlines in a fast-paced environment.
- Collaboration: Works seamlessly with internal teams and suppliers.
- Communication: Communicates confidently and professionally with internal teams, exhibitors, sponsors and delegates, building strong relationships and ensuring a positive customer experience at every stage.
- Customer Focus: Delivers exceptional service to exhibitors and sponsors, ensuring satisfaction and success.
- Self-starters who welcome the opportunity to work autonomously, at pace and across multiple projects simultaneously.
- Degree-holders: Though we welcome applications from ambitious individuals with other transferable experience. Previous experience of event organisation is preferred but not essential.
What we offer you:
- A hybrid work environment with an office in central Bristol (3 days in office / 2 days at home) plus a few days onsite at events.
- Full training for the role through in-house managers and peers.
- Career growth opportunities within the company as you gain more experience.
- A supportive and fair work environment with equal opportunities for all.
- 25 days holiday entitlement per year (plus 1 extra day for each full year of service up to a max. of 30 days).
- Health Cash Plan providing a range of wellbeing benefits.
- Life Assurance Scheme.
- Optional Pension Scheme (3% employer contribution, 5% employee contribution).
Customer Success & Events Executive in London employer: IQPC
At IQPC, we pride ourselves on being an excellent employer, offering a vibrant and inclusive work culture that empowers our employees to thrive. As a Digital Content Producer in London, you'll benefit from extensive training and development opportunities, a competitive salary, and a dynamic environment that fosters creativity and collaboration. Join us to make a meaningful impact in the defence and automotive sectors while enjoying the perks of hybrid working and a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Events Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IQPC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IQPC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success & Events Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IQPC:Your cover letter is your chance to shine! Tell us why you want to work at IQPC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IQPC!
How to prepare for a job interview at IQPC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
