At a Glance
- Tasks: Support the sales team by processing orders and ensuring customer satisfaction.
- Company: Join IQE, a leading global supplier of semiconductor materials with a commitment to sustainability.
- Benefits: Enjoy professional development, health plans, and bonuses while working in a supportive environment.
- Other info: Diverse workplace with opportunities for career growth and recognition.
- Why this job: Make a real impact by helping customers and driving meaningful change in technology.
- Qualifications: Sales admin experience is a plus; must be computer literate and eager to learn.
The predicted salary is between 31500 - 38500 £ per year.
Cardiff IQE is a leading global supplier of compound semiconductor wafers and advanced materials. As one of the only compound semiconductor epitaxy foundries with worldwide presence and scalable manufacturing, IQE drives technology growth. Our vision is to be the top provider of advanced semiconductor materials by delivering exceptional quality, service, and innovation, making us the first choice for customers. Our strength comes from our diverse, expert workforce and a culture built on integrity, accountability, excellence, teamwork, and valuing people. At IQE, we are committed to reaching Net Zero and creating a sustainable future. We actively strive to reduce our carbon footprint, invest in green initiatives, and embed sustainability into everything we do. Join us in driving meaningful change and making a lasting impact on the environment.
About the role: Supports the commercial team to ensure sales targets are met. Responsible for receiving, processing and acknowledging customer orders. Ensuring all requirements are precisely and accurately communicated to the engineering, quality assurance and logistics team to ensure 100% satisfaction against customer expectations. Ownership of order tracking, working with planning team to monitor performance against plan and updating customers on order status with focus on maximizing on-time delivery. Account management activities as required to build and strengthen the supplier-buyer relationship and attract repeat business.
Key Responsibilities:
- Order Processing. Checking T&Cs and entry into IQE’s order book
- Order acknowledgment: Liaising with planning team to ensure timely delivery of order acknowledgements
- Order Tracking. Management of order book, monitoring on-time delivery, ensuring customers are kept updated on order status
- Liaising with agents and customers on order-related queries
- Supporting commercial team in resolution of after sales enquiries
- Providing administrative support to commercial team
- Maintaining and updating Salesforce database
- Preparing, analyzing and communicating daily, weekly and monthly departmental KPI performance
- Adhering to all internal safety, HR, environmental and quality guidelines & procedures
About you: Sales Administrative work experience is desirable. Computer Literate.
Why should you join us? All our employees benefit from:
- Professional Development and career pathways
- Discretionary Bonus plans
- Income protection - Permanent Health Insurance (PHI)
- Long service awards 5, 10, 15, 20, 25 and 30 years
- Values-based recognition awards
- Health Cash Plan includes discounts with high street brands
- Cycle to work plan (includes E-bikes)
- Electric Car Scheme (salary dependent)
- Employee Assistance Program (Free family, legal, financial and counselling support 24/7)
- Access to second medical opinion and unlimited access to a remote GP
- Life assurance 4x salary
- Access to workplace Mental Health First Aiders/wellbeing rooms
IQE is an equal opportunities employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, or national origin.
Customer Service Representative in Cardiff employer: Iqe Plc
IQE PLC is an outstanding employer located in Milton Keynes, offering a dynamic work culture that prioritises safety and quality in the semiconductor industry. Employees benefit from comprehensive training opportunities, a commitment to innovation, and a supportive environment that fosters professional growth. Join us to be part of a team that values excellence and encourages your development in a cutting-edge field.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Iqe Plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Iqe Plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Iqe Plc:Your cover letter is your chance to shine! Tell us why you want to work at Iqe Plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Iqe Plc!
How to prepare for a job interview at Iqe Plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
