iQ is one of the UK's biggest providers of student accommodation, committed to giving our 37,000 students in 86 sites across 29 UK cities their best year yet.
Our London and Manchester based support teams are the cog that keeps the iQ wheels turning, providing our brilliant site teams with everything they need to deliver a fantastic student experience every day.
iQers are a pretty special bunch. Our team is bursting with independent thinkers and problem solvers, who join us to explore what's possible and build a career as part of a diverse, fun and supportive team. If you have people skills, personality and potential then you have all the makings of a great iQer.
The role
The Central Sales Support Executive plays a key role in supporting iQ's agent network and wider sales operation, ensuring agent partners, customers, and internal stakeholders receive a responsive and high-quality service throughout the customer journey. The role is responsible for managing agent queries, supporting sales and post-booking activity, handling customer enquiries across multiple channels, and providing operational support to the Central Sales Team.
By working across agent support, sales administration, customer communications, and lead conversion activities, the role helps maximise booking opportunities while delivering an exceptional customer experience.
Key Responsibilities:
- Act as a primary point of contact for agent partners, managing sales and post-booking enquiries and providing timely, accurate support to help maximise booking conversions and deliver excellent service.
- Build and maintain strong relationships with agent partners, supporting their ability to confidently promote and sell iQ accommodation.
- Support prospective residents through phone, email, WhatsApp, and web enquiry channels, providing timely and accurate information.
- Manage and respond to enquiries received through the Hello mailbox and iQ website general enquiry forms.
- Assist with incoming and outbound sales calls to help convert enquiries into bookings and support occupancy objectives.
- Coordinate with site teams to arrange virtual and in-person viewings and manage LiveTour+ assignments where required.
- Provide cover and support for China Direct enquiries during periods of absence or annual leave.
- Maintain accurate customer records, ensuring data quality and compliance standards are met.
- Assist with lead management, enquiry triage and general sales administration activities.
- Work collaboratively with Central Sales, site teams and other departments to deliver a seamless customer experience.
- Support continuous improvement initiatives by identifying opportunities to improve customer service, communication and operational processes.
- Assist with mystery shopping programmes and competitor reviews to help ensure iQ delivers a market-leading customer experience.
Skills and Experience:
- Experience in a customer service, sales support, sales administration, account management, or sales environment.
- Strong relationship-building skills with the ability to develop positive partnerships with agent networks, customers, and internal stakeholders.
- Highly organised with the ability to effectively multitask, prioritise workloads, and manage competing demands. Strong attention to detail and commitment to maintaining accurate records and data quality.
- Culturally aware with the ability to adapt communication styles to suit different audiences.
- Flexible approach to working hours. This role involves shift work with core operating hours Monday to Friday 08:00-20:00 and rotational Saturday working depending on business requirements.
Want to know what it’s really like to work at iQ? Check us out on Glassdoor and hear directly from our people.
We operate a hybrid working model with 3 days in the office and 2 days working from home / site location.
Ready to feel like you've got the best job ever? Apply today and find out what it's really like to work at iQ!
