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- Tasks: Help passengers navigate new check-in tech at Manchester Airport.
- Company: Join a dynamic team at a revamped terminal in a bustling airport.
- Benefits: Enjoy a permanent role with a 4 on, 4 off shift pattern.
- Why this job: Be part of an exciting project that enhances passenger experiences.
- Qualifications: Looking for dedicated individuals with a passion for customer service.
- Other info: Shifts start early at 3am, perfect for early risers!
The predicted salary is between 24000 - 34000 £ per year.
Customer Care Agent Location: Manchester Airport Contract Type: Permanent Salary: £29,000 pro rata Shift Pattern: 4 days on, 4 days off (Shift starts at 3am and ends at 2pm) Project & role summary: Exciting Opportunity: Join a high-profile project at Manchester Airport, where terminal two has recently undergone a major revamp! These roles are all about assisting passengers in navigating and using the new check-in technology, ensuring their experience is seamless and efficient. The goal? To help passengers breeze through check-in and security quickly, so they can relax and enjoy the airport amenities before boarding their flights. We are seeking a dedicated Customer Care Agent to join our team at Manchester Airport. This permanent position operates on 4 days on, 4 days off schedule, with shifts beginning at 3am and ending at 2pm. The role involves overseeing the operational efficiency and customer service standards at various check-in facilities and self-service kiosks within the airport. Responsibilities: Operational Oversight: Monitor Ground Handling Agent (GHA) staff to ensure proper positioning, adherence to procedures, and active promotion of automation technologies. Address any deviations from expected behaviors or processes to uphold operational standards.
Customer Care Agent employer: IQ Talent Solutions
Contact Detail:
IQ Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Agent
✨Tip Number 1
Familiarize yourself with the latest check-in technologies and self-service kiosks used at airports. Understanding how these systems work will not only help you assist passengers better but also show your enthusiasm for the role.
✨Tip Number 2
Since the role involves monitoring staff and ensuring operational efficiency, consider brushing up on your leadership and communication skills. Being able to effectively guide and motivate a team is crucial in this position.
✨Tip Number 3
Research Manchester Airport's recent changes and improvements, especially in terminal two. Showing that you are informed about the airport's developments can set you apart during the interview process.
✨Tip Number 4
Prepare to discuss scenarios where you've successfully handled customer inquiries or resolved issues in a fast-paced environment. Highlighting your problem-solving skills will demonstrate your readiness for this customer-focused role.
We think you need these skills to ace Customer Care Agent
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Care Agent position. Understand the responsibilities and the importance of assisting passengers with new check-in technology.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, operational oversight, or any roles that involved working in a fast-paced environment like an airport.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle operational challenges. Mention specific examples of how you've helped customers in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in this role.
How to prepare for a job interview at IQ Talent Solutions
✨Understand the Role
Make sure you have a clear understanding of what a Customer Care Agent does, especially in the context of an airport environment. Familiarize yourself with the new check-in technologies and how they enhance passenger experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved issues or helped customers navigate challenges, as this will be crucial for the role.
✨Be Ready for Shift Work
Since the position involves early morning shifts starting at 3am, be prepared to discuss your availability and how you manage working unconventional hours. This shows your commitment and readiness for the role.
✨Demonstrate Teamwork and Leadership
The role requires overseeing Ground Handling Agent staff. Be ready to discuss your experience in leading teams or working collaboratively. Share instances where you promoted adherence to procedures and operational standards.
