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- Tasks: Help passengers navigate new check-in tech and ensure smooth airport experiences.
- Company: Join a dynamic team at the revamped Manchester Airport, enhancing customer journeys.
- Benefits: Enjoy a permanent role with a 4 on, 4 off schedule and early shifts.
- Why this job: Be part of an exciting project that impacts travelers' experiences positively.
- Qualifications: Strong communication, organization, and customer service skills are essential.
- Other info: Work in a fast-paced environment with opportunities for teamwork and problem-solving.
The predicted salary is between 24000 - 36000 £ per year.
Exciting Opportunity: Join a high-profile project at Manchester Airport, where terminal two has recently undergone a major revamp! These roles are all about assisting passengers in navigating and using the new check-in technology, ensuring their experience is seamless and efficient. The goal? To help passengers breeze through check-in and security quickly, so they can relax and enjoy the airport amenities before boarding their flights., We are seeking a dedicated Customer Care Agent to join our team at Manchester Airport. This permanent position operates on 4 days on, 4 days off schedule, with shifts beginning at 3am and ending at 2pm. The role involves overseeing the operational efficiency and customer service standards at various check-in facilities and self-service kiosks within the airport., * Operational Oversight: Monitor Ground Handling Agent (GHA) staff to ensure proper positioning, adherence to procedures, and active promotion of automation technologies. Address any deviations from expected behaviors or processes to uphold operational standards.
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Queue Management: Ensure queueing barriers are set up correctly and that GHA staff effectively manage passenger flow.
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Operational Readiness: Confirm the readiness of Self-Service Kiosks (SSKs), Self-Service Bag Drops (SSBDs), and check-in desks.
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Housekeeping and Compliance: Verify the correct placement of airline branding, signage, and materials at check-in facilities. Ensure desks and other facilities are free from obstructions and ready for operation. Monitor airline adherence to scheduled opening and closing times and staffing allocations.
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Excellent communication skills
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Strong organizational abilities
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Attention to detail
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Customer service orientation
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Ability to work under pressure
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Problem-solving skills
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Team collaboration
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Time management
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Flexibility and adaptability
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Basic IT proficiency
Customer Care Agent employer: IQ Talent Solutions
Contact Detail:
IQ Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Agent
✨Tip Number 1
Familiarize yourself with the latest check-in technologies and self-service kiosks. Understanding how these systems work will not only help you assist passengers more effectively but also demonstrate your proactive approach to the role.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. Role-playing scenarios with friends or family can help you become more comfortable addressing passenger concerns and managing queues efficiently.
✨Tip Number 3
Get to know the layout of Manchester Airport and the specific areas where you'll be working. This knowledge will enable you to guide passengers more effectively and enhance their overall experience.
✨Tip Number 4
Showcase your flexibility and adaptability during the interview process. Be prepared to discuss examples from your past experiences where you've successfully navigated changes or unexpected challenges in a customer service environment.
We think you need these skills to ace Customer Care Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and operational oversight. Emphasize skills like communication, organization, and problem-solving that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your ability to work under pressure. Mention specific examples of how you've successfully managed customer interactions or improved service efficiency in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to queue management, attention to detail, and IT proficiency. These are crucial for the role at Manchester Airport, so make them stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Customer Care Agent.
How to prepare for a job interview at IQ Talent Solutions
✨Showcase Your Customer Service Skills
Since the role is all about assisting passengers, be ready to share examples of your previous customer service experiences. Highlight how you handled difficult situations and ensured a positive experience for customers.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss scenarios where you had to think on your feet. Employers value candidates who can remain calm under pressure and find effective solutions quickly, especially in a busy airport environment.
✨Emphasize Team Collaboration
This position requires working closely with Ground Handling Agents and other staff. Be sure to mention any past experiences where you successfully collaborated with a team to achieve common goals.
✨Familiarize Yourself with Airport Operations
Research the basics of airport operations, particularly around check-in processes and self-service technologies. Showing that you understand the environment will demonstrate your commitment and readiness for the role.
