Customer Service Advisor in Wolverhampton

Doing the right thing, even when nobody\’s watching? It\’s an iQ thing.iQ is one of the UK\’s biggest providers of student accommodation, committed to giving our 34,000 students in 85sites across 29 UK cities their best year yet.

Role Overview

As a Customer Service Advisor, you\’ll make sure our students always feel at home. No two days are the same – you might be:

• Showing prospective students and their families around the site
• Managing parcels and post
• Logging maintenance requests
• Ensuring health and safety compliance
• Organising social events
• Handling customer complaints with care
• Supporting students with rent arrears in a proactive way

And through it all, you\’ll be part of the iQ family – a team that always has your back.

What Makes a Great iQer?

We\’re looking for a positive team player who thrives in a \”get-stuff-done\” environment. You\’ll roll up your sleeves, bring fresh ideas for our students, and communicate brilliantly.

Customer service experience is helpful – whether in a bar, hotel, gym, shop or anywhere you\’ve worked with people – but what matters most are your people skills, persomality and potential.

Benefits

In exchange, you\’ll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that\’s definitely going places.

Working at iQ is so much more than a job, it\’s the chance to carve out your future and build a career in a truly diverse and fun environment.

Want to know what it\’s really like to work at iQ? Check us out on Glassdoor and hear directly from our people.

Ready to feel like you\’ve got the best job ever? Apply today!

Our Mission

We\’re iQ Student, the 2nd largest provider of student accommodation in the UK. Our mission is to reimagine the student living experience, and give our Students their best year yet. We always look for passionate individuals who want to make a difference to our students\’ lives. In return we can offer you a fun working environment, excellent perks and we\’ll also help you to develop in your career with our awesome learning and development opportunities.