At a Glance
- Tasks: Be the friendly face at reception, welcoming residents and organising engaging events.
- Company: Join iQ, a leading provider of student accommodation in the UK.
- Benefits: Enjoy flexible hours, great team vibes, and career growth opportunities.
- Other info: Dynamic role with varied tasks and a supportive team environment.
- Why this job: Make a real difference in students' lives while building your own career.
- Qualifications: Customer service experience and a positive, proactive attitude are key.
The predicted salary is between 24000 - 30000 £ per year.
Doing the right thing, even when nobody's watching? It's an iQ thing. iQ is one of the UK's biggest providers of student accommodation, committed to giving over 35,000 students across 86 sites and 29 cities their 'Best Year Yet'. Our site-based teams are full of independent thinkers and problem solvers who love making people's day.
As a Resident Experience Advisor (REA), you'll be at the heart of daily life in our buildings. You'll be the face of the reception area, welcoming residents, supporting engaging events, keeping our tech systems running smoothly and helping create a community that feels like home. It's a hands-on, people-focused role where no two days are the same.
You’ll often be the first person residents and visitors meet on reception. You’ll work closely with the wider site team and receive training across all core areas so you can work confidently and independently.
What you’ll be doing:
- Being a warm, professional presence at reception and handling resident enquiries
- Welcoming new students, encouraging current students to re-book and hosting viewings for prospective residents and their families
- Managing parcel deliveries, car parking requests and general site administrative tasks
- Logging and following up with maintenance requests, ensuring on-site contractors are coordinated in line with requirements
- Helping plan and deliver resident events and engagement activities
- Completing standards walks, inspections and building safety and compliance checks
- Reaching out proactively to residents in rent arrears and providing the relevant support
- Going the extra mile to create a warm, inclusive, and memorable resident experience
What makes a great iQer?
We’re looking for a positive team player who thrives in a 'get-stuff-done' environment. You’ll roll up your sleeves, bring fresh ideas for our residents, and communicate brilliantly. Customer service experience is helpful, whether in a bar, hotel, gym, shop or anywhere you’ve worked with people but what matters most are your people skills, personality, attention to detail and drive to do the best for our residents.
Working hours:
Our residents come first, so we work around their needs. Your shift pattern will be confirmed at least six weeks in advance and may vary across a six-week cycle. You’ll work on the busy reception desk within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
What you’ll get:
In exchange, you’ll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that’s definitely going places. Working at iQ is so much more than a job, it’s the chance to carve out your future and build a career in a truly diverse and supportive environment.
Ready to feel like you’ve got the best job ever? Apply today!
Resident Experience Advisor - Bangor, North Wales employer: iQ Student Accommodation
iQ is an exceptional employer, offering a vibrant work culture where every team member plays a crucial role in creating a welcoming community for students. With a focus on personal growth and development, employees benefit from comprehensive training and the opportunity to contribute innovative ideas in a supportive environment. Located in Bangor, North Wales, this role as a Resident Experience Advisor not only provides meaningful engagement with residents but also fosters a sense of belonging within a dynamic team dedicated to making every student's year their best yet.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Advisor - Bangor, North Wales
✨Tip Number 1
Get to know the company culture! Before your interview, check out iQ's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a warm and welcoming environment, think of examples from your past experiences where you've gone the extra mile for someone. This will help you shine during the interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of situations where you've had to think on your feet or handle unexpected challenges. iQ loves independent thinkers, so let that creativity flow!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resident Experience Advisor - Bangor, North Wales
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique style and approach. Remember, we’re all about creating a warm and inclusive environment.
Tailor Your Application:Make sure to customise your application for the Resident Experience Advisor role. Highlight any relevant experience you have in customer service or community engagement, and connect it back to how you can contribute to making our residents' experience unforgettable.
Show Your Passion:We love seeing candidates who are genuinely excited about the role! Share why you’re interested in working with us at iQ and how you can help create that 'Best Year Yet' for our residents. Your enthusiasm can really make your application stand out.
Check Your Details:Before hitting send, double-check your application for any typos or errors. Attention to detail is key in this role, and we want to see that you take pride in your work. Plus, applying through our website ensures your application gets to us directly!
How to prepare for a job interview at iQ Student Accommodation
✨Know the Company Culture
Before your interview, take some time to research iQ and its values. Understanding their commitment to creating a warm and inclusive environment for residents will help you align your answers with what they’re looking for. Show that you’re not just interested in the role, but also in being part of their community.
✨Showcase Your People Skills
As a Resident Experience Advisor, your people skills are crucial. Prepare examples from your past experiences where you’ve successfully engaged with customers or resolved conflicts. This will demonstrate your ability to create a positive resident experience, which is at the heart of the role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult resident or planning an event. Think through how you would approach these scenarios, focusing on your problem-solving skills and creativity. This will show that you can think on your feet and adapt to the dynamic nature of the job.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the team dynamics, resident engagement activities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
