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- Tasks: Make students feel at home and manage their needs with care.
- Company: iQ, a leading provider of student accommodation in the UK.
- Benefits: Great perks, supportive team, and career growth opportunities.
- Why this job: Join a fun, diverse team and make a real difference in students' lives.
- Qualifications: People skills and a positive attitude are key; customer service experience is a plus.
- Other info: Dynamic work environment with a strong sense of community.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Doing the right thing, even when nobody's watching? It's an iQ thing. iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet. Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make people's day.
As a Customer Service Advisor, you’ll make sure our students always feel at home. No two days are the same — you might be:
- Showing prospective students and their families around the site
- Managing parcels and post
- Logging maintenance requests
- Ensuring health and safety compliance
- Organising social events
- Handling customer complaints with care
- Supporting students with rent arrears in a proactive way
And through it all, you’ll be part of the iQ family — a team that always has your back.
We’re looking for a positive team player who thrives in a “get‑stuff‑done” environment. You’ll roll up your sleeves, bring fresh ideas for our students, and communicate brilliantly. Customer service experience is helpful — whether in a bar, hotel, gym, shop or anywhere you’ve worked with people — but what matters most are your people skills, personality and potential.
In exchange, you’ll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that’s definitely going places. Working at iQ is so much more than a job, it’s the chance to carve out your future and build a career in a truly diverse and fun environment.
Ready to feel like you’ve got the best job ever? Apply today!
Customer Service Advisor in Surrey employer: iQ Student Accommodation
Contact Detail:
iQ Student Accommodation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Surrey
✨Tip Number 1
Get to know the company culture! Before your interview, check out iQ's social media and Glassdoor reviews. This will help you understand what they value and how you can fit in as a positive team player.
✨Tip Number 2
Practice your people skills! Since this role is all about making students feel at home, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your problem-solving skills! Think of times when you've had to handle complaints or tricky situations. Highlighting your ability to stay calm and find solutions will definitely impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the iQ family. So, go on, hit that apply button!
We think you need these skills to ace Customer Service Advisor in Surrey
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring fresh ideas to our team.
Tailor Your Application: Make sure to tailor your application to the Customer Service Advisor role. Highlight any relevant experience you have, especially in customer service, and connect it back to how it can benefit our students at iQ.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the iQ family!
How to prepare for a job interview at iQ Student Accommodation
✨Know the Company Culture
Before your interview, take some time to understand iQ's values and culture. They’re all about doing the right thing and making students feel at home. Show that you resonate with this ethos by sharing examples from your past experiences where you’ve gone the extra mile for someone.
✨Show Off Your People Skills
As a Customer Service Advisor, your ability to connect with people is key. Prepare to discuss specific situations where you've successfully handled customer complaints or made someone's day better. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during your interview. This could involve handling a difficult customer or showing a prospective student around. Practice these scenarios beforehand so you can demonstrate your problem-solving skills and positive attitude on the spot.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, how they support each other, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
