At a Glance
- Tasks: Be the friendly face at reception, welcoming residents and organising engaging events.
- Company: Join a vibrant team at iQ, where community matters.
- Benefits: Enjoy flexible hours, great perks, and a supportive work environment.
- Other info: Dynamic role with varied tasks and excellent growth opportunities.
- Why this job: Make a real difference in residents' lives while building your career.
- Qualifications: People skills and a positive attitude are key; customer service experience is a plus.
The predicted salary is between 30000 - 40000 € per year.
As a Resident Experience Advisor (REA), you will be at the heart of daily life in our buildings. You will be the face of the reception area, welcoming residents, supporting engaging events, keeping our tech systems running smoothly, and creating a community that feels like home. It is a hands‑on, people‑focused role where no two days are the same. You will work closely with the wider site team and receive training across all core areas so you can work confidently and independently.
Responsibilities
- Professional presence at reception and handling resident enquiries
- Welcoming new students, encouraging current students to re‑book, and hosting viewings for prospective residents and their families
- Managing parcel deliveries, car parking requests and general site administrative tasks
- Logging and following up with maintenance requests, ensuring on‑site contractors are coordinated in line with requirements
- Helping plan and deliver resident events and engagement activities
- Completing standards walks, inspections and building safety and compliance checks
- Reaching out proactively to residents in rent arrears and providing the relevant support
- Going the extra mile to create a warm, inclusive, and memorable resident experience
What makes a great iQer?
We’re looking for a positive team player who thrives in a 'get‑stuff‑done' environment. You'll roll up your sleeves, bring fresh ideas for our residents, and communicate brilliantly. Customer service experience is helpful, whether in a bar, hotel, gym shop or anywhere you’ve worked with people, but what matters most are your people skills, personality, attention to detail and drive to do the best for our residents.
Working hours
Our residents come first, so we work around their needs. Your shift pattern will be confirmed at least six weeks in advance and may vary across a six‑week cycle. You’ll work on the busy reception desk within our operating hours of 8 a.m. – 8 p.m., Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
What you’ll get
In exchange, you will receive great benefits and the opportunity to work as part of a fun, supportive team in a business that’s definitely going places. Working at iQ is so much more than a job – it’s the chance to carve out your future and build a career in a truly diverse and supportive environment.
Resident Experience Advisor -Will Wyatt 6 month FTC employer: iQ Student Accommodation
At iQ, we pride ourselves on being an excellent employer, offering a vibrant work culture where every team member plays a crucial role in creating a welcoming community for our residents. With comprehensive training and development opportunities, you will thrive in a supportive environment that values your contributions and encourages personal growth. Located in a dynamic area, our team enjoys flexible working hours and the chance to engage in meaningful interactions, making each day rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Advisor -Will Wyatt 6 month FTC
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as a Resident Experience Advisor.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a warm and inclusive environment, think of examples from your past experiences where you've gone the extra mile for someone. Be ready to share these stories!
✨Tip Number 3
Show your enthusiasm! When you’re at the interview, let your passion for community building shine through. Talk about how you can contribute to making the residents feel at home and engaged.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows you appreciate the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement for the role!
We think you need these skills to ace Resident Experience Advisor -Will Wyatt 6 month FTC
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you unique. Remember, this role is all about creating a warm and inclusive environment for our residents.
Tailor Your Application:Make sure to tailor your application to the Resident Experience Advisor role. Highlight any relevant experience you have in customer service or community engagement. We love seeing how your skills can contribute to making our residents feel at home!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure to organise your thoughts logically.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our amazing team culture.
How to prepare for a job interview at iQ Student Accommodation
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Resident Experience Advisor. Familiarise yourself with the daily tasks like managing enquiries, hosting events, and handling maintenance requests. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Show Off Your People Skills
Since this role is all about creating a welcoming environment, be prepared to share examples of how you've successfully interacted with people in previous jobs. Whether it’s in a bar, hotel, or any customer-facing role, highlight your ability to connect with others and create memorable experiences.
✨Bring Fresh Ideas
Think about some innovative ideas you could bring to the table for resident engagement activities. During the interview, don’t hesitate to share these ideas. It shows that you’re proactive and genuinely interested in enhancing the resident experience.
✨Ask Thoughtful Questions
Prepare some questions that show your interest in the company culture and the team dynamics. Asking about how they support their staff or what a typical day looks like can give you valuable insights and demonstrate your eagerness to be part of their community.
