At a Glance
- Tasks: Be the friendly face at reception, welcoming residents and managing enquiries.
- Company: Join iQ, a leading provider of student accommodation in the UK.
- Benefits: Enjoy flexible hours, a supportive team, and great career opportunities.
- Other info: Work in a dynamic environment with varied tasks and events.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: People skills and a positive attitude are key; customer service experience is a plus.
The predicted salary is between 12 - 15 £ per hour.
This role is a part time role for 20 hours per week. Doing the right thing, even when nobody’s watching? It’s an iQ thing. iQ is one of the UK’s biggest providers of student accommodation, committed to giving over 37,000 students across 86 sites and 29 cities their ‘Best Year Yet’. Our site-based teams are full of independent thinkers and problem solvers who love making people’s day.
As a Resident Experience Advisor (REA), you’ll be at the heart of daily life in our buildings. You’ll be the face of the reception area, welcoming residents, supporting engaging events, keeping our tech systems running smoothly and helping create a community that feels like home. It’s a hands-on, people-focused role where no two days are the same. You’ll often be the first person residents and visitors meet on reception. You’ll work closely with the wider site team and receive training across all core areas so you can work confidently and independently.
What you’ll be doing:
- Being a warm, professional presence at reception and handling resident enquiries
- Welcoming new students, encouraging current students to re-book and hosting viewings for prospective residents and their families
- Managing parcel deliveries, car parking requests and general site administrative tasks
- Logging and following up with maintenance requests, ensuring on-site contractors are coordinated in line with requirements
- Helping plan and deliver resident events and engagement activities
- Completing standards walks, inspections and building safety and compliance checks
- Reaching out proactively to residents in rent arrears and providing the relevant support
- Going the extra mile to create a warm, inclusive, and memorable resident experience
What makes a great iQer?
We’re looking for a positive team player who thrives in a “get‑stuff‑done” environment. You’ll roll up your sleeves, bring fresh ideas for our residents, and communicate brilliantly. Customer service experience is helpful, whether in a bar, hotel, gym, shop or anywhere you’ve worked with people but what matters most are your people skills, personality, attention to detail and drive to do the best for our residents.
Working hours:
Our residents come first, so we work around their needs. Your shift pattern will be confirmed at least six weeks in advance and may vary across a six‑week cycle. You’ll work on the busy reception desk within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
What you'll get:
In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places. Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and supportive environment.
Ready to feel like you've got the best job ever? Apply today!
Resident Experience Advisor - Part Time employer: iQ Student Accommodation
iQ Student Accommodation is an excellent employer that values its employees by offering a supportive work culture and flexible hybrid working arrangements. With opportunities for professional growth and development, you will be part of a dynamic team dedicated to delivering exceptional service in the student accommodation sector. Join us to enjoy a rewarding career where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Advisor - Part Time
✨Tip Number 1
Get to know the company culture! Before your interview, check out iQ's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a warm and welcoming environment, think of examples from your past experiences where you've gone the extra mile for someone. This will help you shine during the interview.
✨Tip Number 3
Be proactive! If you get the chance, reach out to current employees on LinkedIn or other platforms. Ask them about their experiences at iQ and what they love most about working there. This can give you valuable insights and make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining the iQ team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Resident Experience Advisor - Part Time
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that to the Resident Experience Advisor role.
Tailor Your Application:Make sure to customise your application for the role. Highlight your relevant experience and skills that match what we’re looking for in a Resident Experience Advisor. This shows us you’ve done your homework and are genuinely interested in joining our team.
Showcase Your People Skills:Since this role is all about creating a warm and welcoming environment, share examples of your customer service experience. Whether it’s from a bar, hotel, or any other people-focused job, we want to know how you’ve made someone’s day better!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at iQ Student Accommodation
✨Know the Company
Before your interview, take some time to research iQ and its values. Understand their commitment to providing a great experience for students and how you can contribute to that mission. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your People Skills
As a Resident Experience Advisor, your people skills are crucial. Prepare examples from your past experiences where you've successfully interacted with customers or resolved conflicts. Highlight your ability to create a warm and inclusive environment, as this is key to making residents feel at home.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle specific situations, like dealing with a resident complaint or planning an event. Think of scenarios where you've gone the extra mile for someone and be ready to share those stories. This will demonstrate your problem-solving skills and proactive attitude.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared about the role or the team. This shows your enthusiasm and helps you gauge if the company culture aligns with your values. You might ask about the types of events they host or how they support their staff in creating a memorable resident experience.
