At a Glance
- Tasks: Be the friendly face at reception, welcoming residents and managing events.
- Company: Join iQ, a leading provider of student accommodation in the UK.
- Benefits: Enjoy flexible hours, great perks, and a supportive team environment.
- Other info: Dynamic role with varied tasks and opportunities for personal growth.
- Why this job: Make a real difference in students' lives and create a vibrant community.
- Qualifications: People skills and a positive attitude are key; customer service experience is a plus.
The predicted salary is between 24000 - 28000 £ per year.
This is a fixed term contract starting 01/07/26 and finishing 30/09/2026. Doing the right thing, even when nobody’s watching? It’s an iQ thing. iQ is one of the UK’s biggest providers of student accommodation, committed to giving over 35,000 students across 86 sites and 29 cities their ‘Best Year Yet’. Our site-based teams are full of independent thinkers and problem solvers who love making people’s day.
As a Resident Experience Advisor (REA), you’ll be at the heart of daily life in our buildings. You’ll be the face of the reception area, welcoming residents, supporting engaging events, keeping our tech systems running smoothly and helping create a community that feels like home. It’s a hands-on, people-focused role where no two days are the same. You’ll often be the first person residents and visitors meet on reception. You’ll work closely with the wider site team and receive training across all core areas so you can work confidently and independently.
What you’ll be doing:
- Being a warm, professional presence at reception and handling resident enquiries.
- Welcoming new students, encouraging current students to re-book and hosting viewings for prospective residents and their families.
- Managing parcel deliveries, car parking requests and general site administrative tasks.
- Logging and following up with maintenance requests, ensuring on-site contractors are coordinated in line with requirements.
- Helping plan and deliver resident events and engagement activities.
- Completing standards walks, inspections and building safety and compliance checks.
- Reaching out proactively to residents in rent arrears and providing the relevant support.
- Going the extra mile to create a warm, inclusive, and memorable resident experience.
What makes a great iQer?
We’re looking for a positive team player who thrives in a “get‑stuff‑done” environment. You’ll roll up your sleeves, bring fresh ideas for our residents, and communicate brilliantly. Customer service experience is helpful, whether in a bar, hotel, gym, shop or anywhere you’ve worked with people but what matters most are your people skills, personality, attention to detail and drive to do the best for our residents.
Working hours:
Our residents come first, so we work around their needs. Your shift pattern will be confirmed at least six weeks in advance and may vary across a six‑week cycle. You’ll work on the busy reception desk within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
What you'll get:
In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places. Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and supportive environment.
Ready to feel like you've got the best job ever? Apply today!
Resident Experience Advisor - Fixed Term Contract employer: iQ Student Accommodation
iQ is an exceptional employer that prioritises the well-being and development of its employees, offering a vibrant work culture where independent thinkers thrive. As a Resident Experience Advisor, you'll enjoy a supportive team environment, flexible working hours tailored to student needs, and opportunities for personal growth within one of the UK's leading student accommodation providers. With a commitment to creating memorable experiences for residents, iQ fosters a sense of community that makes every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Advisor - Fixed Term Contract
✨Tip Number 1
Get to know the company culture! Before your interview, check out iQ's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a warm and welcoming environment, think of examples from your past experiences where you've gone the extra mile for someone. This will help you shine during the interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of situations where you've had to think on your feet or handle unexpected challenges. iQ loves independent thinkers, so let that creativity flow!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the iQ team and making a difference in residents' lives.
We think you need these skills to ace Resident Experience Advisor - Fixed Term Contract
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that to the Resident Experience Advisor role.
Tailor Your Application:Make sure to customise your application for this specific role. Highlight your relevant experience and skills that align with what we’re looking for, especially your people skills and customer service background. It’ll make a big difference!
Show Your Enthusiasm:We love seeing candidates who are genuinely excited about the role and our mission. Share why you’re passionate about creating a great resident experience and how you can contribute to making our students' time memorable.
Check Your Details:Before hitting send, double-check your application for any typos or errors. A polished application shows attention to detail, which is super important for the Resident Experience Advisor position. And remember, apply through our website for the best chance!
How to prepare for a job interview at iQ Student Accommodation
✨Know the Company Culture
Before your interview, take some time to understand iQ's values and culture. They’re all about creating a warm, inclusive environment for residents, so think about how your own values align with theirs. Be ready to share examples of how you've contributed to a positive atmosphere in previous roles.
✨Showcase Your People Skills
As a Resident Experience Advisor, your people skills are crucial. Prepare to discuss specific situations where you’ve successfully handled customer inquiries or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to connect with others.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like handling a difficult resident or planning an event. Think through potential challenges you might face in the role and how you would tackle them. This shows your problem-solving skills and readiness to jump into the hands-on nature of the job.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. Ask about the types of events they host for residents or how they measure success in creating a community. This not only demonstrates your enthusiasm but also helps you gauge if it’s the right fit for you.
