At a Glance
- Tasks: Be the friendly face at reception, welcoming residents and managing events.
- Company: Join iQ, a leading provider of student accommodation in the UK.
- Benefits: Enjoy flexible hours, great perks, and a supportive team environment.
- Other info: Dynamic role with varied tasks and opportunities for personal growth.
- Why this job: Make a real difference in students' lives while building your career.
- Qualifications: People skills and a positive attitude are key; customer service experience is a plus.
The predicted salary is between 24000 - 30000 £ per year.
Doing the right thing, even when nobody’s watching? It’s an iQ thing. iQ is one of the UK’s biggest providers of student accommodation, committed to giving over 35,000 students across 86 sites and 29 cities their ‘Best Year Yet’. Our site-based teams are full of independent thinkers and problem solvers who love making people’s day.
As a Resident Experience Advisor (REA), you’ll be at the heart of daily life in our buildings. You’ll be the face of the reception area, welcoming residents, supporting engaging events, keeping our tech systems running smoothly and helping create a community that feels like home. It’s a hands-on, people-focused role where no two days are the same.
What you’ll be doing:
- Being a warm, professional presence at reception and handling resident enquiries
- Welcoming new students, encouraging current students to re-book and hosting viewings for prospective residents and their families
- Managing parcel deliveries, car parking requests and general site administrative tasks
- Logging and following up with maintenance requests, ensuring on-site contractors are coordinated in line with requirements
- Helping plan and deliver resident events and engagement activities
- Completing standards walks, inspections and building safety and compliance checks
- Reaching out proactively to residents in rent arrears and providing the relevant support
- Going the extra mile to create a warm, inclusive, and memorable resident experience
What makes a great iQer? We’re looking for a positive team player who thrives in a “get‑stuff‑done” environment. You’ll roll up your sleeves, bring fresh ideas for our residents, and communicate brilliantly. Customer service experience is helpful, whether in a bar, hotel, gym, shop or anywhere you’ve worked with people but what matters most are your people skills, personality, attention to detail and drive to do the best for our residents.
Working hours: Our residents come first, so we work around their needs. Your shift pattern will be confirmed at least six weeks in advance and may vary across a six‑week cycle. You’ll work on the busy reception desk within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
What you'll get: In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places. Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and supportive environment.
Ready to feel like you've got the best job ever? Apply today!
Resident Experience Advisor - Bangor, North Wales employer: iQ Student Accommodation
iQ is an exceptional employer that prioritises the well-being and development of its team members, offering a vibrant work culture where creativity and collaboration thrive. As a Resident Experience Advisor in Bangor, you'll enjoy flexible working hours, comprehensive training, and the chance to make a meaningful impact on students' lives while being part of a supportive community. With a commitment to employee growth and a fun, engaging environment, iQ provides a unique opportunity to build a rewarding career in student accommodation.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Advisor - Bangor, North Wales
✨Tip Number 1
Get to know the company culture! Before your interview, check out iQ's social media and website to understand their vibe. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since the Resident Experience Advisor role is all about making connections, try role-playing common scenarios with friends or family. This will boost your confidence and help you shine during the interview.
✨Tip Number 3
Be ready to share your ideas! iQ loves fresh perspectives, so think about how you can enhance the resident experience. Bring a couple of suggestions to the interview to show that you're proactive and ready to contribute.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for the role.
We think you need these skills to ace Resident Experience Advisor - Bangor, North Wales
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that to the Resident Experience Advisor role.
Tailor Your Application:Make sure to customise your application for the Resident Experience Advisor position. Highlight your relevant experience and skills that match the job description, especially your people skills and customer service background. We love seeing how you connect with our values!
Show Your Enthusiasm:Let us know why you’re excited about this role! Whether it’s your passion for creating a welcoming environment or your love for engaging with students, we want to feel your enthusiasm through your words. It really makes a difference!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at iQ Student Accommodation
✨Know the Company Culture
Before your interview, take some time to research iQ and its values. Understanding their commitment to creating a welcoming environment for students will help you align your answers with what they’re looking for. Think about how your own experiences reflect their culture of doing the right thing.
✨Showcase Your People Skills
As a Resident Experience Advisor, your people skills are crucial. Prepare examples from your past roles where you’ve successfully engaged with customers or resolved conflicts. Highlighting these experiences will demonstrate that you can create a warm and inclusive atmosphere for residents.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a resident complaint or planning an event. Practise your responses to these scenarios, focusing on your problem-solving abilities and how you would go the extra mile to enhance the resident experience.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewer. This shows your genuine interest in the role and the company. You might ask about the types of events they host for residents or how they measure success in creating a community feel.
