At a Glance
- Tasks: Be the friendly face at reception, welcoming residents and managing events.
- Company: Join iQ, a leading provider of student accommodation in the UK.
- Benefits: Enjoy great perks and a supportive team environment.
- Other info: Flexible shifts and opportunities for personal growth in a vibrant community.
- Why this job: Make a real difference in students' lives while building your career.
- Qualifications: People skills and a positive attitude are key; customer service experience is a plus.
The predicted salary is between 24000 - 30000 £ per year.
Doing the right thing, even when nobody’s watching? It’s an iQ thing. iQ is one of the UK’s biggest providers of student accommodation, committed to giving over 35,000 students across 86 sites and 29 cities their ‘Best Year Yet’. Our site-based teams are full of independent thinkers and problem solvers who love making people’s day.
As a Resident Experience Advisor (REA), you’ll be at the heart of daily life in our buildings. You’ll be the face of the reception area, welcoming residents, supporting engaging events, keeping our tech systems running smoothly and helping create a community that feels like home. It’s a hands-on, people-focused role where no two days are the same.
You’ll often be the first person residents and visitors meet on reception. You’ll work closely with the wider site team and receive training across all core areas so you can work confidently and independently.
What you’ll be doing:
- Being a warm, professional presence at reception and handling resident enquiries
- Welcoming new students, encouraging current students to re-book and hosting viewings for prospective residents and their families
- Managing parcel deliveries, car parking requests and general site administrative tasks
- Logging and following up with maintenance requests, ensuring on-site contractors are coordinated in line with requirements
- Helping plan and deliver resident events and engagement activities
- Completing standards walks, inspections and building safety and compliance checks
- Reaching out proactively to residents in rent arrears and providing the relevant support
- Going the extra mile to create a warm, inclusive, and memorable resident experience
What makes a great iQer?
We’re looking for a positive team player who thrives in a “get‑stuff‑done” environment. You’ll roll up your sleeves, bring fresh ideas for our residents, and communicate brilliantly. Customer service experience is helpful, whether in a bar, hotel, gym, shop or anywhere you’ve worked with people but what matters most are your people skills, personality, attention to detail and drive to do the best for our residents.
Working hours:
Our residents come first, so we work around their needs. Your shift pattern will be confirmed at least six weeks in advance and may vary across a six‑week cycle. You’ll work on the busy reception desk within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
What you'll get:
In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places. Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and supportive environment.
Ready to feel like you've got the best job ever? Apply today!
Resident Experience Advisor - 6 month FTC employer: iQ Student Accommodation
At iQ, we pride ourselves on being a leading provider of student accommodation, where our commitment to creating a vibrant community for over 35,000 students sets us apart as an exceptional employer. Our supportive work culture fosters personal growth and development, offering training across various core areas to empower our team members. With flexible working hours tailored to our residents' needs and a fun, engaging environment, joining iQ means becoming part of a dynamic team dedicated to making every student's experience memorable.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Advisor - 6 month FTC
✨Tip Number 1
Get to know the company culture! Before your interview, check out iQ's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a warm and welcoming environment, think of examples from your past experiences where you've gone the extra mile for someone. Be ready to share these stories during your chat!
✨Tip Number 3
Be proactive! If you get the chance to ask questions during your interview, think about what residents might need or how you could improve their experience. This shows you're already thinking like a Resident Experience Advisor!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining the iQ family. Don’t miss out on the chance to make a difference in students' lives!
We think you need these skills to ace Resident Experience Advisor - 6 month FTC
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that to the Resident Experience Advisor role.
Tailor Your Application:Make sure to customise your application for this specific role. Highlight your customer service experience and any relevant skills that align with what we’re looking for. Show us how you can contribute to creating a warm and inclusive community for our residents!
Show Your Passion:We love candidates who are genuinely excited about making a difference in students' lives. Share any experiences or ideas you have that demonstrate your commitment to providing an exceptional resident experience. Let us know why this role is your cup of tea!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like we like it!
How to prepare for a job interview at iQ Student Accommodation
✨Know the Company Culture
Before your interview, take some time to research iQ and its values. Understanding their commitment to creating a welcoming environment for students will help you align your answers with what they’re looking for. Show that you’re not just interested in the role, but also in being part of their community.
✨Showcase Your People Skills
As a Resident Experience Advisor, your people skills are crucial. Prepare examples from your past experiences where you’ve successfully interacted with customers or resolved conflicts. This will demonstrate your ability to create a warm and inclusive atmosphere, which is key for this role.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations you might face on the job. Think about how you would handle a resident complaint or organise an event. Practising these scenarios can help you articulate your thought process and show your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming events, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
