At a Glance
- Tasks: Be the friendly face at reception, welcoming residents and managing events.
- Company: Join a vibrant team focused on creating a home-like community.
- Benefits: Enjoy flexible hours, great perks, and a supportive work environment.
- Other info: Dynamic role with varied tasks and opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while gaining valuable experience.
- Qualifications: People skills and a positive attitude are key; customer service experience is a plus.
The predicted salary is between 25000 - 30000 € per year.
As a Resident Experience Advisor (REA), you’ll be at the heart of daily life in our buildings. You’ll be the face of the reception area, welcoming residents, supporting engaging events, keeping our tech systems running smoothly and helping create a community that feels like home. It’s a hands-on, people-focused role where no two days are the same.
You’ll often be the first person residents and visitors meet on reception. You’ll work closely with the wider site team and receive training across all core areas so you can work confidently and independently.
What you’ll be doing:
- Being a warm, professional presence at reception and handling resident enquiries
- Welcoming new students, encouraging current students to re-book and hosting viewings for prospective residents and their families
- Managing parcel deliveries, car parking requests and general site administrative tasks
- Logging and following up with maintenance requests, ensuring on-site contractors are coordinated in line with requirements
- Helping plan and deliver resident events and engagement activities
- Completing standards walks, inspections and building safety and compliance checks
- Reaching out proactively to residents in rent arrears and providing the relevant support
- Going the extra mile to create a warm, inclusive, and memorable resident experience
What makes a great iQer?
We’re looking for a positive team player who thrives in a “get-stuff-done” environment. You’ll roll up your sleeves, bring fresh ideas for our residents, and communicate brilliantly. Customer service experience is helpful, whether in a bar, hotel, gym, shop or anywhere you’ve worked with people but what matters most are your people skills, personality, attention to detail and drive to do the best for our residents.
Working hours:
Our residents come first, so we work around their needs. Your shift pattern will be confirmed at least six weeks in advance and may vary across a six-week cycle. You’ll work on the busy reception desk within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
What you’ll get:
In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places.
Resident Experience Advisor employer: iQ Student Accommodation
As a Resident Experience Advisor at iQ, you'll be part of a vibrant community where your role is pivotal in creating a welcoming atmosphere for residents. With a focus on employee growth and a supportive team culture, you will enjoy flexible working hours, comprehensive training, and the chance to contribute to engaging events that enhance resident life. Join us in a dynamic environment that values your input and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what events they host and how they engage with residents. This will help you connect during your chat and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a warm and welcoming environment, think of examples from your past experiences where you've gone the extra mile for someone. Share these stories during your interview to highlight your customer service skills.
✨Tip Number 3
Be proactive! If you get the chance, reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for standing out in the application process. It shows initiative and can give you insider knowledge!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It not only streamlines the process but also shows your enthusiasm for the role. Plus, you’ll be one step closer to joining a fun, supportive team that’s all about making residents feel at home.
We think you need these skills to ace Resident Experience Advisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they’ve shaped your approach to customer service.
Tailor Your Application:Make sure to tailor your application to the Resident Experience Advisor role. Highlight any relevant experience you have in customer service or community engagement, and connect it back to what we’re looking for in a great iQer.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our awesome team!
How to prepare for a job interview at iQ Student Accommodation
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Resident Experience Advisor entails. Familiarise yourself with the daily tasks, like managing parcel deliveries and hosting events. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Show Off Your People Skills
Since this role is all about creating a warm and inclusive environment, be prepared to share examples of how you've excelled in customer service. Think of times when you went the extra mile for someone or resolved a tricky situation with a resident or customer.
✨Bring Fresh Ideas
The company values innovation, so come armed with ideas for resident engagement activities or ways to improve the reception experience. This shows that you're proactive and ready to contribute positively to the community.
✨Dress the Part
As the face of the reception area, first impressions matter. Dress smartly and professionally to reflect the welcoming atmosphere they want to create. It’ll help you feel confident and ready to impress from the moment you walk in.
