At a Glance
- Tasks: Be the friendly face at reception, welcoming residents and managing events.
- Company: Join iQ, one of the UK's top student accommodation providers.
- Benefits: Enjoy flexible hours, a supportive team, and great career opportunities.
- Other info: Dynamic role with varied tasks and a chance to create a vibrant community.
- Why this job: Make a real difference in students' lives while building your own career.
- Qualifications: People skills and a positive attitude are key; customer service experience is a plus.
The predicted salary is between 12 - 15 £ per hour.
This role is for 16 hours and is a fixed term contract ending 18/11/2026.
Doing the right thing, even when nobody’s watching? It’s an iQ thing. iQ is one of the UK’s biggest providers of student accommodation, committed to giving over 37,000 students across 86 sites and 29 cities their ‘Best Year Yet’. Our site-based teams are full of independent thinkers and problem solvers who love making people’s day.
As a Resident Experience Advisor (REA), you’ll be at the heart of daily life in our buildings. You’ll be the face of the reception area, welcoming residents, supporting engaging events, keeping our tech systems running smoothly and helping create a community that feels like home. It’s a hands-on, people-focused role where no two days are the same. You’ll often be the first person residents and visitors meet on reception. You’ll work closely with the wider site team and receive training across all core areas so you can work confidently and independently.
What you’ll be doing:
- Being a warm, professional presence at reception and handling resident enquiries.
- Welcoming new students, encouraging current students to re-book and hosting viewings for prospective residents and their families.
- Managing parcel deliveries, car parking requests and general site administrative tasks.
- Logging and following up with maintenance requests, ensuring on-site contractors are coordinated in line with requirements.
- Helping plan and deliver resident events and engagement activities.
- Completing standards walks, inspections and building safety and compliance checks.
- Reaching out proactively to residents in rent arrears and providing the relevant support.
- Going the extra mile to create a warm, inclusive, and memorable resident experience.
What makes a great iQer?
We’re looking for a positive team player who thrives in a “get‑stuff‑done” environment. You’ll roll up your sleeves, bring fresh ideas for our residents, and communicate brilliantly. Customer service experience is helpful, whether in a bar, hotel, gym, shop or anywhere you’ve worked with people but what matters most are your people skills, personality, attention to detail and drive to do the best for our residents.
Working hours:
Our residents come first, so we work around their needs. Your shift pattern will be confirmed at least six weeks in advance and may vary across a six‑week cycle. You’ll work on the busy reception desk within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
What you'll get:
In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places. Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and supportive environment.
Ready to feel like you've got the best job ever? Apply today!
Resident Experience Advisor - PT - FTC in Plymouth employer: iQ Student Accommodation
At iQ, we pride ourselves on being a leading provider of student accommodation, where our Resident Experience Advisors play a vital role in creating a welcoming and engaging community for over 37,000 students. Our supportive work culture fosters personal growth and development, offering flexible hours and a fun team environment that prioritises the needs of our residents. Join us to not only make a difference in students' lives but also to build a rewarding career in a dynamic and inclusive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Advisor - PT - FTC in Plymouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out iQ's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a warm resident experience, think of examples from your past jobs where you've gone the extra mile for someone. Share these stories during your interview to highlight your customer service chops.
✨Tip Number 3
Be proactive! If you get the chance, reach out to current employees on LinkedIn or other platforms. Ask them about their experiences at iQ and what they love most about working there. This can give you valuable insights and make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re serious about joining the iQ team. Don’t miss out on the chance to land this fantastic role!
We think you need these skills to ace Resident Experience Advisor - PT - FTC in Plymouth
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique style and approach. Remember, we’re all about creating a warm and inclusive environment.
Tailor Your Application:Make sure to tailor your application to the Resident Experience Advisor role. Highlight any relevant experience you have in customer service or community engagement. We love seeing how your skills can contribute to making our residents' experiences unforgettable!
Show Your Enthusiasm:Let us know why you’re excited about this role! Whether it’s your passion for helping others or your love for creating a vibrant community, we want to hear it. A little enthusiasm goes a long way in making your application stand out.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture right there.
How to prepare for a job interview at iQ Student Accommodation
✨Know the Company Culture
Before your interview, take some time to understand iQ's values and culture. They’re all about creating a warm, inclusive environment for students, so think about how you can demonstrate that you share these values in your responses.
✨Showcase Your People Skills
As a Resident Experience Advisor, your people skills are crucial. Prepare examples from your past experiences where you've successfully engaged with customers or resolved issues. This will show that you can handle the dynamic nature of the role.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a resident complaint or planning an event. Think through potential scenarios beforehand and have a few strategies ready to discuss.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming events, or how they measure success in this role. This shows your genuine interest and helps you assess if it’s the right fit for you.
