Operations Manager - Maternity cover

iQ is one of the UK\’s biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet. Our Operations Manager is responsible for all aspects of running an efficient, safe, and profitable site whilst focusing on the company\’s key objective of giving our students their best year yet! This role is an amazing opportunity for an ambitious individual looking to really make an impact on our student\’s experience with IQ! Key Responsibilities Coaching, developing and motivating your team to drive performance A proactive and strategic approach to people planning to ensure the site is appropriately staffed at all times Promoting resident satisfaction and retention by actively attracting five-star reviews and ensuring any complaints and service issues are dealt with appropriately Being accountable for leasing performance in your cluster Conducting monthly financial performance reviews and managing the sites Profit & Loss (P&L) Account Managing the sites balanced scorecard metrics and always looking for ways to enhance the performance of the site Ensuring resident welfare and offering support services where appropriate Managing and monitoring compliance in line with health and safety standards Responsible for scheduling planned maintenance and reporting processes Collaborates with the central support teams to ensure their site gets the required support at all time Builds effective relations with external stakeholders such as universities, education providers and the local community What makes a great iQer? First and foremost, we\’re looking for an enthusiastic leader who thrives in a get-stuff-done kind of environment. You won\’t mind rolling your sleeves up, leading a team and be a great communicator. You\’ll have some management experience, but that could be in a hotel, gym or restaurant for example, however, we\’re much more interested in your people skills, personality and potential. In exchange, you\’ll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that\’s definitely going places. Working at iQ is so much more than a job, it\’s the chance to carve out your future and build a career in a truly diverse and fun environment. Benefits 25 days annual leave (plus bank holidays) Day off on your birthday Discretionary bonus scheme Pension – matched up to 8% Life Assurance Season ticket loans Cycle to work scheme Gym discounts Ready to feel like you\’ve got the best job ever? Apply today!