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- Tasks: Lead a team to enhance student experiences and manage site operations effectively.
- Company: iQ is a top UK provider of student accommodation, serving 34,000 students across 29 cities.
- Benefits: Enjoy great perks, a supportive team, and opportunities for career growth in a fun environment.
- Why this job: Make a real impact on students' lives while developing your leadership skills in a dynamic setting.
- Qualifications: Management experience preferred; strong people skills and enthusiasm are key.
- Other info: Join a diverse team and help shape the future of student living!
The predicted salary is between 28800 - 43200 £ per year.
iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet. Our Operations Manager is responsible for all aspects of running an efficient, safe, and profitable site whilst focusing on the company's key objective of giving our students their best year yet!
This role is an amazing opportunity for an ambitious individual looking to really make an impact on our student's experience with IQ!
Key Responsibilities- Coaching, developing and motivating your team to drive performance
- A proactive and strategic approach to people planning to ensure the site is appropriately staffed at all times
- Promoting resident satisfaction and retention by actively attracting five-star reviews and ensuring any complaints and service issues are dealt with appropriately
- Being accountable for leasing performance in your cluster
- Conducting monthly financial performance reviews and managing the site's Profit & Loss (P&L) Account
- Managing the site's balanced scorecard metrics and always looking for ways to enhance the performance of the site
- Ensuring resident welfare and offering support services where appropriate
- Managing and monitoring compliance in line with health and safety standards
- Responsible for scheduling planned maintenance and reporting processes
- Collaborates with the central support teams to ensure their site gets the required support at all times
- Builds effective relations with external stakeholders such as universities, education providers and the local community
What makes a great iQer? First and foremost, we're looking for an enthusiastic leader who thrives in a get-stuff-done kind of environment. You won't mind rolling your sleeves up, leading a team and be a great communicator. You'll have some management experience, but that could be in a hotel, gym or restaurant for example, however, we're much more interested in your people skills, personality and potential.
In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places. Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and fun environment. Ready to feel like you've got the best job ever? Apply today!
Operations Manager Designate London employer: iQ Student Accommodation
Contact Detail:
iQ Student Accommodation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager Designate London
✨Tip Number 1
Familiarise yourself with iQ's values and mission. Understanding their commitment to providing the best experience for students will help you align your approach during interviews and discussions, showcasing how you can contribute to their goals.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully motivated and developed teams in previous roles. Be ready to discuss specific situations where your coaching made a tangible difference in performance.
✨Tip Number 3
Research the local student accommodation market and understand the challenges and opportunities it presents. This knowledge will allow you to speak confidently about how you can enhance resident satisfaction and retention.
✨Tip Number 4
Network with current or former employees of iQ if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your genuine interest in the role.
We think you need these skills to ace Operations Manager Designate London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management and leadership roles. Focus on your ability to motivate teams, manage performance, and enhance customer satisfaction, as these are key aspects of the Operations Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Share specific examples of how you've successfully led teams or improved service delivery in previous roles, demonstrating your potential to make an impact at iQ.
Highlight People Skills: Since iQ values strong people skills, ensure you mention any relevant experiences where you've effectively communicated with team members or resolved conflicts. This will show that you can thrive in a dynamic environment.
Showcase Your Strategic Thinking: Discuss any experiences where you've had to plan strategically, whether it's staffing, financial management, or enhancing service quality. This will align with the company's focus on proactive and strategic approaches to operations.
How to prepare for a job interview at iQ Student Accommodation
✨Show Your Leadership Skills
As an Operations Manager Designate, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached or developed team members, highlighting the positive outcomes.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators relevant to the role, such as Profit & Loss accounts and resident satisfaction metrics. Be ready to discuss how you would manage these aspects effectively to enhance site performance.
✨Emphasise Your People Skills
Since the role focuses heavily on resident satisfaction and team dynamics, be prepared to talk about your interpersonal skills. Share stories that showcase your ability to handle complaints, build relationships, and create a positive environment.
✨Research iQ and Its Values
Before the interview, take some time to learn about iQ's mission and values. Understanding their commitment to student experience will help you align your answers with what they are looking for in a candidate.
