At a Glance
- Tasks: Be the friendly face at reception, welcoming residents and organising engaging events.
- Company: Join iQ, a leading provider of student accommodation across the UK.
- Benefits: Enjoy flexible hours, great team vibes, and opportunities for career growth.
- Other info: Work in a dynamic environment with a focus on community and support.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Customer service experience and a positive, proactive attitude are key.
The predicted salary is between 12 - 15 € per hour.
Doing the right thing, even when nobody's watching? It's an iQ thing. iQ is one of the UK's biggest providers of student accommodation, committed to giving over 35,000 students across 86 sites and 29 cities their 'Best Year Yet'. Our site-based teams are full of independent thinkers and problem solvers who love making people's day.
About the Role
As a Resident Experience Advisor (REA), you'll be at the heart of daily life in our buildings. You'll be the face of the reception area, welcoming residents, supporting engaging events, keeping our tech systems running smoothly and helping create a community that feels like home. It's a hands-on, people-focused role where no two days are the same. You’ll often be the first person residents and visitors meet on reception. You'll work closely with the wider site team and receive training across all core areas so you can work confidently and independently.
What You'll Be Doing
- Warm, professional presence at reception and handling resident enquiries
- Welcoming new students, encouraging current students to re-book and hosting viewings for prospective residents and their families
- Managing parcel deliveries, car parking requests and general site administrative tasks
- Logging and following up with maintenance requests, ensuring on-site contractors are coordinated in line with requirements
- Helping plan and deliver resident events and engagement activities
- Completing standards walks, inspections and building safety and compliance checks
- Reaching out proactively to residents in rent arrears and providing the relevant support
- Going the extra mile to create a warm, inclusive, and memorable resident experience
What Makes a Great iQer?
We're looking for a positive team player who thrives in a 'get-stuff-done' environment. You'll roll up your sleeves, bring fresh ideas for our residents, and communicate brilliantly. Customer service experience is helpful, whether in a bar, hotel, gym, shop or any role where you've worked with people. What matters most are your people skills, personality, attention to detail and drive to do the best for our residents.
Working Hours
Our residents come first, so we work around their needs. Your shift pattern will be confirmed at least six weeks in advance and may vary across a six-week cycle. You'll work on the busy reception desk within our operating hours of 8am-8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
What You'll Get
Great benefits and the opportunity to work as part of a fun, supportive team in a business that's definitely going places. The chance to carve out your future and build a career in a truly diverse and supportive environment.
Resident Experience Advisor - part time 4 month FTC - Newland House in Nottingham employer: iQ Student Accommodation
iQ is an exceptional employer, offering a vibrant and supportive work culture where every team member plays a vital role in enhancing the student experience. With a commitment to employee growth, you will receive comprehensive training and have the opportunity to contribute to a community that feels like home for over 35,000 students. Located in Newland House, you'll enjoy flexible working hours and be part of a fun, dynamic team dedicated to making each day memorable for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Advisor - part time 4 month FTC - Newland House in Nottingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out iQ's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a warm and welcoming environment, think of examples from your past experiences where you've gone the extra mile for someone. Be ready to share these stories during your chat!
✨Tip Number 3
Be proactive! If you get the chance, ask questions during your interview about how you can contribute to resident events or improve the experience for students. This shows you're eager to roll up your sleeves and make a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the iQ team and ready to dive into the exciting world of student accommodation.
We think you need these skills to ace Resident Experience Advisor - part time 4 month FTC - Newland House in Nottingham
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that to the Resident Experience Advisor role.
Tailor Your Application:Make sure to customise your application for this specific role. Highlight your relevant experience in customer service and any skills that align with creating a warm, inclusive environment for our residents. We love seeing how you connect your background to what we do!
Show Your Passion:We’re all about making people’s days better, so express your enthusiasm for working with students and creating memorable experiences. Share examples of how you've gone the extra mile in previous roles – it really helps us see your commitment!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at iQ Student Accommodation
✨Know the Company
Before your interview, take some time to research iQ and their mission. Understand their commitment to providing a great experience for students and how you can contribute to that. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your People Skills
As a Resident Experience Advisor, your people skills are crucial. Prepare examples from your past experiences where you've successfully interacted with customers or resolved conflicts. Highlight your ability to create a warm and welcoming environment, as this is key to making residents feel at home.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle specific situations, like managing resident enquiries or planning events. Think of scenarios where you've gone the extra mile for someone and be ready to share those stories. This will demonstrate your problem-solving abilities and customer service mindset.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared about the role or the team. This shows your enthusiasm and helps you gauge if the company culture aligns with your values. You might ask about the types of events they host or how they support their staff in creating a memorable resident experience.
