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For Companies At a Glance
- Tasks: Welcome residents, manage enquiries, and organise engaging events.
- Company: Join iQ, one of the UK's largest student accommodation providers.
- Benefits: Enjoy flexible hours, great perks, and a supportive team environment.
- Why this job: Make a real difference in students' lives while building your career.
- Qualifications: People skills and a positive attitude are key; customer service experience is a plus.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 12 - 15 £ per hour.
Responsibilities
- Professional presence at reception and handling resident enquiries.
- Welcoming new students, encouraging current students to re-book and hosting viewings for prospective residents and their families.
- Managing parcel deliveries, car parking requests and general site administrative tasks.
- Logging and following up with maintenance requests, ensuring on-site contractors are coordinated in line with requirements.
- Helping plan and deliver resident events and engagement activities.
- Completing standards walks, inspections and building safety and compliance checks.
- Reaching out proactively to residents in rent arrears and providing relevant support.
- Going the extra mile to create a warm, inclusive, and memorable resident experience.
About You
We are looking for a positive team player who thrives in a "get-stuff-done" environment. You will roll up your sleeves, bring fresh ideas for our residents, and communicate brilliantly. Customer service experience is helpful, whether in a bar, hotel, gym shop or anywhere you have worked with people, but what matters most are your people skills, personality, attention to detail and drive to do the best for our residents.
Working hours
Our residents come first, so we work around their needs. Your shift pattern will be confirmed at least six weeks in advance and may vary across a six-week cycle. You will work on the busy reception desk within our operating hours of 8am-8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
Benefits
In exchange, you will receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that is definitely going places. Working at iQ is so much more than a job; it is the chance to carve out your future and build a career in a truly diverse and supportive environment.
About iQ
iQ is one of the UK’s biggest providers of student accommodation, committed to giving over 35,000 students across 86 sites and 29 cities their 'Best Year Yet'. Our site-based teams are full of independent thinkers and problem solvers who love making people’s day.
About the role
As a Resident Experience Advisor (REA), you will be at the heart of daily life in our buildings. You will be the face of the reception area, welcome residents, support engaging events, keep our tech systems running smoothly and help create a community that feels like home. It is a hands-on, people-focused role where no two days are the same. You will often be the first person residents and visitors meet on reception. You will work closely with the wider site team and receive training across all core areas so you can work confidently and independently.
Resident Experience Advisor - 24 hour Part Time in Nottingham employer: iQ Student Accommodation
Contact Detail:
iQ Student Accommodation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience Advisor - 24 hour Part Time in Nottingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out iQ's social media and Glassdoor reviews. This will help you understand what they value and how you can fit in, making it easier to connect with the team during your chat.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a warm and inclusive experience for residents, think of examples from your past jobs where you've gone the extra mile for customers. Share these stories during your interview to show you're the perfect fit!
✨Tip Number 3
Be proactive! If you get the chance, reach out to current employees on LinkedIn or through our website. Ask them about their experiences and any tips they might have for you. This shows your enthusiasm and helps you stand out from the crowd.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show that you’re genuinely interested in joining the iQ team.
We think you need these skills to ace Resident Experience Advisor - 24 hour Part Time in Nottingham
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us how you can bring a positive vibe to our team and make residents feel at home.
Tailor Your Application: Make sure to tailor your application to the Resident Experience Advisor role. Highlight any customer service experience you have, even if it’s from a bar or gym. We love seeing how your skills can translate into creating memorable experiences for our residents!
Be Detail-Oriented: Attention to detail is key in this role. When you’re filling out your application, double-check for any typos or errors. A polished application shows us that you care about the little things, just like we do for our residents.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll get to explore more about what makes working with us so special!
How to prepare for a job interview at iQ Student Accommodation
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Resident Experience Advisor. Familiarise yourself with tasks like handling resident enquiries, managing parcel deliveries, and planning events. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
Since this role is all about creating a warm and inclusive environment, be ready to share examples of how you've excelled in customer service. Whether it’s from a bar, hotel, or any other people-focused job, highlight your ability to connect with others and go the extra mile for residents.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, like dealing with maintenance requests or supporting residents in rent arrears. Think of real-life examples where you’ve successfully navigated similar challenges, showcasing your problem-solving skills and proactive approach.
✨Bring Fresh Ideas to the Table
The company values innovation, so come prepared with ideas for resident engagement activities or events. This shows that you’re not just looking to fill a role but are genuinely interested in enhancing the resident experience and contributing to the community.