At a Glance
- Tasks: Support daily operations and ensure top-notch service for residents.
- Company: Join iQ, a leading provider of student accommodation in the UK.
- Benefits: Enjoy great perks and a supportive team environment.
- Other info: Flexible shifts designed around residents' needs with career growth opportunities.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Customer service experience and a positive attitude are key.
The predicted salary is between 30000 - 40000 £ per year.
Doing the right thing, even when nobody's watching? It's an iQ thing. iQ is one of the UK's biggest providers of student accommodation, committed to giving over 37,000 students across 86 sites and 29 cities their 'Best Year Yet'. Our site-based teams are full of independent thinkers and problem solvers who love making people's day.
As an Assistant Manager (AM), you're the second in command supporting with the day to day running of your iQ site. You will support the General Manager when required and blend operational oversight with a hands on presence; ensuring residents always receive the same high standard of service, no matter what.
Your role is key to achieving a 'Full House' which is our way of striving towards fully leased buildings. From really knowing the local area and supporting standout viewings, to coaching the Resident Experience Team so they can turn great conversations into conversions. You're the reason the building always looks fantastic, and your customer service is truly unmatched.
Whether you're resolving a student query, coordinating inspections, overseeing debt management or deputising for the General Manager, you're relied upon to keep things running smoothly. You put the resident at the centre of everything you do to ensure we deliver Homes with Heart. No two days look the same and that's exactly why you'll love it.
What you'll be doing:
- Deputising during your shift when the General Manager is not on shift
- Supporting the General Manager with financial oversight, compliance checks, and performance monitoring - constantly driving improvements in NPS and Google reviews
- Leading debt recovery efforts, council tax follow ups and purchase order management
- Coordinating inspections, audits, and standards reviews
- Supporting leasing activity, including viewings, open days, and competitor analysis to help achieve a 'Full House'
- Overseeing contractor visits and liaising with estates and support teams
- Ensuring reception is always appropriately staffed and that both front and back of house areas remain professional and welcoming at all times
- Always looking for opportunities to be a moment maker for our residents
- Building strong relationships with university partners and communicating consistently about resident needs
What makes a great iQer?
We love people who bring positive energy, take initiative, and aren't afraid to get stuck in. Someone who communicates clearly, enjoys working in a fast moving environment, and naturally puts people at ease. Experience in customer facing roles whether hospitality, retail, fitness or something similar is great, but your attitude and potential matter most.
Working hours:
Our residents come first, so rotas are designed around their needs. You'll work opposite shifts to the GM, the rota will be confirmed at least six weeks in advance, and shifts will vary across a six week cycle. You'll work within our operating hours of 8am-8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
What you'll get:
In return, you'll get great benefits, and the chance to work as part of a supportive team in a business that puts its residents and the team at the forefront of its operation.
Ready to feel like you've got the best job ever? Apply today and help us give our residents their best year yet!
Assistant Manager in Nottingham employer: iQ Student Accommodation
iQ is an exceptional employer that prioritises the well-being of its employees and residents alike, fostering a vibrant work culture where independent thinkers thrive. With a strong focus on professional development, team support, and a commitment to delivering outstanding service, iQ offers a unique opportunity to make a meaningful impact in the lives of over 37,000 students across the UK. Join us in creating memorable experiences while enjoying great benefits and a dynamic work environment that truly values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Nottingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like iQ Student Accommodation. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to iQ Student Accommodation
Don't be shy about reaching out to iQ Student Accommodation directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager in Nottingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about iQ Student Accommodation and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at iQ Student Accommodation
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
