At a Glance
- Tasks: Be the friendly face at reception, welcoming residents and organising engaging events.
- Company: Join iQ, one of the UK's largest student accommodation providers.
- Benefits: Enjoy flexible hours, a supportive team, and great career opportunities.
- Other info: Dynamic role with varied tasks and a chance to grow your career.
- Why this job: Make a real difference in students' lives and create a vibrant community.
- Qualifications: Customer service experience and a positive, proactive attitude.
The predicted salary is between 24000 - 30000 £ per year.
This is a fixed term contract starting 01/07/2026 and finishing 30/09/2026.
iQ is one of the UK's biggest providers of student accommodation, committed to giving over 35,000 students across 86 sites and 29 cities their 'Best Year Yet'. Our site-based teams are full of independent thinkers and problem solvers who love making people's day.
As a Resident Experience Advisor (REA), you’ll be at the heart of daily life in our buildings. You’ll be the face of the reception area, welcoming residents, supporting engaging events, keeping our tech systems running smoothly and helping create a community that feels like home. It’s a hands-on, people-focused role where no two days are the same.
You’ll often be the first person residents and visitors meet on reception. You’ll work closely with the wider site team and receive training across all core areas so you can work confidently and independently.
What you’ll be doing:
- Being a warm, professional presence at reception and handling resident enquiries.
- Welcoming new students, encouraging current students to re-book and hosting viewings for prospective residents and their families.
- Managing parcel deliveries, car parking requests and general site administrative tasks.
- Logging and following up with maintenance requests, ensuring on-site contractors are coordinated in line with requirements.
- Helping plan and deliver resident events and engagement activities.
- Completing standards walks, inspections and building safety and compliance checks.
- Reaching out proactively to residents in rent arrears and providing the relevant support.
- Going the extra mile to create a warm, inclusive, and memorable resident experience.
What makes a great iQer?
We’re looking for a positive team player who thrives in a 'get-stuff-done' environment. You’ll roll up your sleeves, bring fresh ideas for our residents, and communicate brilliantly. Customer service experience is helpful, whether in a bar, hotel, gym, shop or anywhere you’ve worked with people but what matters most are your people skills, personality, attention to detail and drive to do the best for our residents.
Working hours:
Our residents come first, so we work around their needs. Your shift pattern will be confirmed at least six weeks in advance and may vary across a six-week cycle. You’ll work on the busy reception desk within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
What you'll get:
In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places. Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and supportive environment.
Ready to feel like you've got the best job ever? Apply today!
Resident Experience Advisor - Fixed Term Contract in Manchester employer: iQ Student Accommodation
iQ is an exceptional employer, offering a vibrant and inclusive work culture where every team member plays a vital role in enhancing the student experience. With a commitment to employee growth, you will receive comprehensive training and support, allowing you to thrive in a dynamic environment while making meaningful connections with residents. Located across 86 sites in the UK, iQ provides a unique opportunity to be part of a forward-thinking company that values your contributions and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Advisor - Fixed Term Contract in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out iQ's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a warm and welcoming environment, think of examples from your past experiences where you've gone the extra mile for someone. This will help you shine during the interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of times when you've had to handle tricky situations or complaints. iQ loves independent thinkers, so showing how you can think on your feet will definitely impress them.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds!
We think you need these skills to ace Resident Experience Advisor - Fixed Term Contract in Manchester
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique style and approach. Remember, we’re all about creating a warm and inclusive environment.
Tailor Your Application:Make sure to tailor your application to the Resident Experience Advisor role. Highlight any relevant experience you have in customer service or community engagement. We love seeing how your skills can contribute to making our residents' experiences unforgettable!
Show Your Passion:Let us know why you’re excited about this role! Share your enthusiasm for working with students and creating a vibrant community. We’re looking for team players who are ready to roll up their sleeves and make a difference.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture right there.
How to prepare for a job interview at iQ Student Accommodation
✨Know the Company Culture
Before your interview, take some time to research iQ and its values. Understanding their commitment to creating a warm and inclusive environment will help you align your answers with what they’re looking for. Think about how your own experiences reflect this culture.
✨Showcase Your People Skills
As a Resident Experience Advisor, your people skills are crucial. Prepare examples from your past roles where you’ve successfully engaged with customers or resolved conflicts. This will demonstrate your ability to create a positive resident experience right from the start.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a busy reception desk or dealing with a resident complaint. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the types of events you might help organise or how the team collaborates to enhance resident experiences. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
