At a Glance
- Tasks: Support daily operations and ensure top-notch service for student residents.
- Company: Join iQ, a leading provider of student accommodation in the UK.
- Benefits: Flexible shifts, competitive pay, and a chance to make a real difference.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Be a key player in creating unforgettable experiences for students.
- Qualifications: Strong customer service skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
This role is a fixed term contract covering a maternity leave. iQ is one of the UK's biggest providers of student accommodation, committed to giving over 35,000 students across 86 sites and 29 cities their 'Best Year Yet'.
As an Assistant Manager (AM), you're the second‐in‐command supporting with the day‐to‐day running of your iQ site. You will support the General Manager when required and blend operational oversight with a hands-on presence; ensuring residents always receive the same high standard of service, no matter what.
From really knowing the local area and supporting standout viewings, to coaching the Resident Experience Team so they can turn great conversations into conversions. You're the reason the building always looks fantastic, and your customer service is truly unmatched.
Whether you're resolving a student query, coordinating inspections, overseeing debt management or deputising for the General Manager, you're relied upon to keep things running smoothly.
What you'll be doing:
- Deputising during your shift when the General Manager is not on shift.
- Supporting the General Manager with financial oversight, compliance checks, and performance monitoring - constantly driving improvements in NPS and Google reviews.
- Leading debt recovery efforts, council tax follow‐ups and purchase order management.
- Coordinating inspections, audits, and standards reviews.
- Supporting leasing activity, including viewings, open days, and competitor analysis to help achieve a 'Full House'.
- Overseeing contractor visits and liaising with estates and support teams.
- Ensuring reception is always appropriately staffed and that both front and back‐of‐house areas remain professional and welcoming at all times.
- Always looking for opportunities to be a moment maker for our residents.
- Building strong relationships with university partners and communicating consistently about resident needs.
What makes a great iQer?
Working hours: Our residents come first, so rotas are designed around their needs. You'll work opposite shifts to the GM, the rota will be confirmed at least six weeks in advance, and shifts will vary across a six‐week cycle. You'll work within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
Apply today and help us give our residents their best year yet!
Performance Management Assistant (Maternity Cover) in Manchester employer: iQ Student Accommodation
iQ is an exceptional employer, dedicated to fostering a vibrant work culture that prioritises the well-being of both employees and residents. With a strong focus on professional development, employees are encouraged to grow their skills while enjoying a supportive environment that values teamwork and community engagement. Located in the heart of student life, iQ offers unique opportunities to connect with diverse individuals and make a meaningful impact on students' experiences during their time at university.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Management Assistant (Maternity Cover) in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at iQ through LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing the ins and outs of the role. Familiarise yourself with performance management concepts and think about how you can contribute to improving NPS and Google reviews. Show us you’re ready to make a difference!
✨Tip Number 3
Be ready to showcase your customer service skills during the interview. Think of examples where you've turned a challenging situation into a positive experience. We want to see that you can be a moment maker for our residents!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the iQ team.
We think you need these skills to ace Performance Management Assistant (Maternity Cover) in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about providing an amazing experience for our residents and are excited about the opportunity to support the General Manager.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the job description. We love seeing how your past roles have prepared you for this position, so don’t hold back on showcasing your skills in customer service and operational oversight!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for the Assistant Manager role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at iQ Student Accommodation
✨Know the Company Inside Out
Before your interview, make sure you research iQ thoroughly. Understand their mission, values, and what makes them stand out in the student accommodation sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As an Assistant Manager, you'll be dealing with students daily. Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you resolved issues or made someone's day better – this will demonstrate your ability to create a welcoming environment.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to the role. For instance, how would you handle a difficult resident or manage a busy open day? Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Highlight Your Teamwork and Leadership Experience
Since you'll be supporting the General Manager and leading the Resident Experience Team, it's crucial to showcase your teamwork and leadership abilities. Share examples of how you've successfully collaborated with others or led a team to achieve a common goal, emphasising your communication skills and adaptability.
