At a Glance
- Tasks: Make students feel at home and manage various customer service tasks.
- Company: iQ, a leading provider of student accommodation in the UK.
- Benefits: Great perks, supportive team, and career growth opportunities.
- Other info: Dynamic role with no two days the same, perfect for proactive problem solvers.
- Why this job: Join a fun environment and make a real difference in students' lives.
- Qualifications: People skills and a positive attitude are key; customer service experience is a plus.
The predicted salary is between 10 - 13 £ per hour.
Doing the right thing, even when nobody's watching? It’s an iQ thing. iQ is one of the UK’s biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet. Our site‑based customer service teams are bursting with independent thinkers and problem solvers who just love to make people’s day. Sound like your cup of tea? Here’s a bit about the role.
As a Customer Service Advisor, you’ll make sure our students always feel at home. No two days are the same — you might be:
- Showing prospective students and their families around the site
- Managing parcels and post
- Logging maintenance requests
- Ensuring health and safety compliance
- Organising social events
- Handling customer complaints with care
- Supporting students with rent arrears in a proactive way
What makes a great iQer? We’re looking for a positive team player who thrives in a “get‑stuff‑done” environment. You’ll roll up your sleeves, bring fresh ideas for our students, and communicate brilliantly. Customer service experience is helpful — whether in a bar, hotel, gym, shop or anywhere you’ve worked with people — but what matters most are your people skills, personality and potential.
What you’ll get: In exchange, you’ll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that’s definitely going places. Working at iQ is so much more than a job, it’s the chance to carve out your future and build a career in a truly diverse and fun environment. Ready to feel like you’ve got the best job ever? Apply today!
Customer Service Advisor - Part Time 20 Hours in Manchester employer: iQ Student Accommodation
iQ is an exceptional employer that prioritises a vibrant and supportive work culture, making it an ideal place for those looking to thrive in customer service. With a commitment to employee growth and development, you will have the opportunity to build a rewarding career while making a positive impact on the lives of students across the UK. Join our dynamic team and enjoy great benefits in a fun environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Part Time 20 Hours in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out iQ's social media and Glassdoor reviews. This will help you understand what they value and how you can fit in. Plus, it gives you some great talking points during your chat!
✨Tip Number 2
Practice your people skills! Since this role is all about making students feel at home, think of examples from your past experiences where you've gone above and beyond for someone. We want to hear those stories that show off your personality and problem-solving skills.
✨Tip Number 3
Be ready to roll with the punches! The job description mentions no two days are the same, so be prepared to discuss how you handle unexpected situations. Share a time when you had to think on your feet and how you made someone's day better.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the iQ team. So, don’t wait — hit that apply button and let’s get you started on this exciting journey!
We think you need these skills to ace Customer Service Advisor - Part Time 20 Hours in Manchester
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that to our team.
Tailor Your Application:Make sure to tailor your application to the role of Customer Service Advisor. Highlight any relevant experience you have, especially in customer service, and connect it to how you can make our students feel at home.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what you can bring to the table. Remember, we’re looking for problem solvers!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at iQ Student Accommodation
✨Know the Company
Before your interview, take some time to research iQ and its values. Understand their commitment to student accommodation and how they aim to make students feel at home. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully handled customer interactions, resolved complaints, or made someone's day better. This will demonstrate your suitability for the role and highlight your personality.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult customer or managing multiple tasks at once. Think through how you would approach these scenarios and be ready to share your thought process. This shows your problem-solving skills and ability to thrive in a dynamic environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, what a typical day looks like, or how they support career development. This not only shows your enthusiasm but also helps you determine if iQ is the right fit for you.
