At a Glance
- Tasks: Support daily operations and ensure top-notch service for residents.
- Company: Join iQ, a leading provider of student accommodation in the UK.
- Benefits: Flexible shifts, competitive pay, and a chance to make a real impact.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be a key player in creating unforgettable experiences for students.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
This role is a fixed term contract covering a maternity leave. iQ is one of the UK's biggest providers of student accommodation, committed to giving over 35,000 students across 86 sites and 29 cities their 'Best Year Yet'.
As an Assistant Manager (AM), you're the second‐in‐command supporting with the day‐to‐day running of your iQ site. You will support the General Manager when required and blend operational oversight with a hands-on presence; ensuring residents always receive the same high standard of service, no matter what.
From really knowing the local area and supporting standout viewings, to coaching the Resident Experience Team so they can turn great conversations into conversions. You're the reason the building always looks fantastic, and your customer service is truly unmatched.
Whether you're resolving a student query, coordinating inspections, overseeing debt management or deputising for the General Manager, you're relied upon to keep things running smoothly.
What you'll be doing:
- Deputising during your shift when the General Manager is not on shift.
- Supporting the General Manager with financial oversight, compliance checks, and performance monitoring - constantly driving improvements in NPS and Google reviews.
- Leading debt recovery efforts, council tax follow‐ups and purchase order management.
- Coordinating inspections, audits, and standards reviews.
- Supporting leasing activity, including viewings, open days, and competitor analysis to help achieve a 'Full House'.
- Overseeing contractor visits and liaising with estates and support teams.
- Ensuring reception is always appropriately staffed and that both front and back‐of‐house areas remain professional and welcoming at all times.
- Always looking for opportunities to be a moment maker for our residents.
- Building strong relationships with university partners and communicating consistently about resident needs.
What makes a great iQer?
Working hours:
Our residents come first, so rotas are designed around their needs. You'll work opposite shifts to the GM, the rota will be confirmed at least six weeks in advance, and shifts will vary across a six‐week cycle. You'll work within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
Apply today and help us give our residents their best year yet!
Assistant Manager (Weekends) in Manchester employer: iQ Student Accommodation
iQ is an exceptional employer, dedicated to creating a vibrant and supportive work environment for its team members. With a strong focus on employee growth and development, staff are encouraged to take on new challenges and enhance their skills while enjoying a culture that prioritises collaboration and community engagement. Located in the heart of student life, working at iQ offers unique opportunities to make a meaningful impact on residents' experiences, ensuring every day is rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager (Weekends) in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching iQ and its values. Show us that you understand what makes our student accommodation special and how you can contribute to making residents' experiences unforgettable.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your passion for customer service and teamwork!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Assistant Manager (Weekends) in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about providing an amazing experience for our residents and are excited about the opportunity to support the General Manager.
Tailor Your CV:Make sure your CV is tailored to the Assistant Manager role. Highlight relevant experience, especially in customer service and team leadership. We love seeing how your past roles have prepared you for this position!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the iQ family!
How to prepare for a job interview at iQ Student Accommodation
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Manager role and its responsibilities. Familiarise yourself with iQ's mission to provide students with their 'Best Year Yet' and think about how you can contribute to that goal.
✨Showcase Your Customer Service Skills
Since this role is all about ensuring unmatched customer service, prepare examples of how you've gone above and beyond for customers in the past. Think about specific situations where you resolved issues or created memorable experiences for clients.
✨Demonstrate Leadership Qualities
As an Assistant Manager, you'll be supporting the General Manager and leading a team. Be ready to discuss your leadership style and provide examples of how you've successfully managed teams or projects in previous roles.
✨Research the Local Area
Understanding the local area is crucial for this position. Do some research on the community and the universities nearby. This will not only help you during the interview but also show your genuine interest in the role and the residents you'll be serving.
