At a Glance
- Tasks: Support daily operations and ensure top-notch service for residents.
- Company: Join iQ, a leading provider of student accommodation in the UK.
- Benefits: Enjoy great perks and be part of a supportive team.
- Other info: Flexible shifts designed around residents' needs with excellent career growth.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Customer service experience and a positive, proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
This role is a fixed term contract covering a maternity leave. Doing the right thing, even when nobody's watching? It's an iQ thing. iQ is one of the UK's biggest providers of student accommodation, committed to giving over 35,000 students across 86 sites and 29 cities their 'Best Year Yet'. Our site-based teams are full of independent thinkers and problem solvers who love making people's day.
As an Assistant Manager (AM), you're the second-in-command supporting with the day-to-day running of your iQ site. You will support the General Manager when required and blend operational oversight with a hands-on presence; ensuring residents always receive the same high standard of service, no matter what. Your role is key to achieving a 'Full House' which is our way of striving towards fully leased buildings. From really knowing the local area and supporting standout viewings, to coaching the Resident Experience Team so they can turn great conversations into conversions. You're the reason the building always looks fantastic, and your customer service is truly unmatched.
Whether you're resolving a student query, coordinating inspections, overseeing debt management or deputising for the General Manager, you're relied upon to keep things running smoothly. You put the resident at the centre of everything you do to ensure we deliver Homes with Heart. No two days look the same and that's exactly why you'll love it.
What you'll be doing:
- Deputising during your shift when the General Manager is not on shift
- Supporting the General Manager with financial oversight, compliance checks, and performance monitoring - constantly driving improvements in NPS and Google reviews
- Leading debt recovery efforts, council tax follow-ups and purchase order management
- Coordinating inspections, audits, and standards reviews
- Supporting leasing activity, including viewings, open days, and competitor analysis to help achieve a 'Full House'
- Overseeing contractor visits and liaising with estates and support teams
- Ensuring reception is always appropriately staffed and that both front and back-of-house areas remain professional and welcoming at all times
- Always looking for opportunities to be a moment maker for our residents
- Building strong relationships with university partners and communicating consistently about resident needs
What makes a great iQer?
We love people who bring positive energy, take initiative, and aren't afraid to get stuck in. Someone who communicates clearly, enjoys working in a fast-moving environment, and naturally puts people at ease. Experience in customer-facing roles whether hospitality, retail, fitness or something similar is great, but your attitude and potential matter most.
Working hours:
Our residents come first, so rotas are designed around their needs. You'll work opposite shifts to the GM, the rota will be confirmed at least six weeks in advance, and shifts will vary across a six-week cycle. You'll work within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
What you'll get:
In return, you'll get great benefits, and the chance to work as part of a supportive team in a business that puts its residents and the team at the forefront of its operation. Ready to feel like you've got the best job ever? Apply today and help us give our residents their best year yet!
Assistant Manager - Maternity Cover in Manchester employer: iQ Student Accommodation
iQ is an exceptional employer that prioritises the well-being of its employees and residents alike, fostering a vibrant work culture where independent thinkers thrive. With a commitment to professional growth, you will have the opportunity to develop your skills in a supportive environment while contributing to creating memorable experiences for over 35,000 students. Located across 86 sites in the UK, iQ offers a dynamic workplace that values initiative and teamwork, ensuring every day is rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Maternity Cover in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and Glassdoor reviews to see what current employees say. This will help you tailor your answers and show that you're genuinely interested in being part of the iQ team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about making residents' days, think of examples where you've gone above and beyond for customers. We want to hear how you can bring that same energy to iQ.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of times when you've had to resolve issues quickly and effectively. This will demonstrate your ability to handle the fast-paced environment at iQ.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the iQ family.
We think you need these skills to ace Assistant Manager - Maternity Cover in Manchester
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Refer to the job description and align your past roles with what we’re looking for in an Assistant Manager. It shows us you’ve done your homework!
Showcase Your Customer Service Skills:Since this role is all about making our residents' experiences top-notch, share examples of how you've excelled in customer-facing roles. We love hearing about those moments where you went above and beyond!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it gives you a chance to explore more about iQ and what we stand for!
How to prepare for a job interview at iQ Student Accommodation
✨Know the Company Inside Out
Before your interview, take some time to research iQ and its values. Understand their commitment to providing a great experience for students and how they achieve a 'Full House'. This will help you align your answers with their mission and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As an Assistant Manager, you'll be at the forefront of resident interactions. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your ability to create positive moments for residents will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Abilities
Think of specific situations where you've successfully resolved issues or improved processes. Whether it's managing a difficult customer or streamlining operations, showcasing your problem-solving skills will illustrate that you're ready to handle the dynamic nature of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, challenges the site faces, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values and work style.
