At a Glance
- Tasks: Support daily operations and ensure top-notch service for residents.
- Company: Join iQ, a leading provider of student accommodation in the UK.
- Benefits: Enjoy great perks and be part of a supportive team.
- Other info: Dynamic role with flexible hours and opportunities for growth.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Customer service experience and a positive, proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Doing the right thing, even when nobody's watching? It's an iQ thing. iQ is one of the UK's biggest providers of student accommodation, committed to giving over 37,000 students across 86 sites and 29 cities their 'Best Year Yet'. Our site-based teams are full of independent thinkers and problem solvers who love making people's day.
As an Assistant Manager (AM), you're the second-in-command supporting with the day-to-day running of your iQ site. You will support the General Manager when required and blend operational oversight with a hands-on presence; ensuring residents always receive the same high standard of service, no matter what.
Your role is key to achieving a 'Full House' which is our way of striving towards fully leased buildings. From really knowing the local area and supporting standout viewings, to coaching the Resident Experience Team so they can turn great conversations into conversions. You're the reason the building always looks fantastic, and your customer service is truly unmatched.
Whether you're resolving a student query, coordinating inspections, overseeing debt management or deputising for the General Manager, you're relied upon to keep things running smoothly. You put the resident at the centre of everything you do to ensure we deliver Homes with Heart. No two days look the same and that's exactly why you'll love it.
What you'll be doing:
- Deputising during your shift when the General Manager is not on shift
- Supporting the General Manager with financial oversight, compliance checks, and performance monitoring - constantly driving improvements in NPS and Google reviews
- Leading debt recovery efforts, council tax follow-ups and purchase order management
- Coordinating inspections, audits, and standards reviews
- Supporting leasing activity, including viewings, open days, and competitor analysis to help achieve a 'Full House'
- Overseeing contractor visits and liaising with estates and support teams
- Ensuring reception is always appropriately staffed and that both front and back-of-house areas remain professional and welcoming at all times
- Always looking for opportunities to be a moment maker for our residents
- Building strong relationships with university partners and communicating consistently about resident needs
What makes a great iQer?
We love people who bring positive energy, take initiative, and aren't afraid to get stuck in. Someone who communicates clearly, enjoys working in a fast-moving environment, and naturally puts people at ease. Experience in customer-facing roles whether hospitality, retail, fitness or something similar is great, but your attitude and potential matter most.
Working hours:
Our residents come first, so rotas are designed around their needs. You'll work opposite shifts to the GM, the rota will be confirmed at least six weeks in advance, and shifts will vary across a six-week cycle. You'll work within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
What you'll get:
In return, you'll get great benefits, and the chance to work as part of a supportive team in a business that puts its residents and the team at the forefront of its operation.
Ready to feel like you've got the best job ever? Apply today and help us give our residents their best year yet!
Assistant Manager in Manchester employer: iQ Student Accommodation
iQ is an exceptional employer that prioritises the well-being of its employees and residents alike, fostering a vibrant work culture where independent thinkers thrive. With a strong commitment to employee growth, iQ offers comprehensive training and development opportunities, ensuring that every team member can contribute to creating memorable experiences for over 37,000 students. Located across 86 sites in 29 cities, working at iQ means being part of a dynamic team dedicated to delivering outstanding service while enjoying a supportive environment that values initiative and positive energy.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Manchester
✨Tip Number 1
Get to know the company inside out! Research iQ and its values, especially how they focus on providing a 'Best Year Yet' for students. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend any local events related to student accommodation. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios that could come up in the role, like resolving a student query or leading a team. Practising these responses will help you feel more confident during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the iQ team and ready to make a difference for our residents.
We think you need these skills to ace Assistant Manager in Manchester
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and voice into your cover letter and CV.
Tailor Your Application:Make sure to tailor your application to the Assistant Manager role. Highlight your relevant experience in customer service and any leadership roles you've had. We love seeing how your skills align with what we do at iQ!
Be Specific:Use specific examples to demonstrate your skills and achievements. Instead of saying you have great customer service skills, share a story about a time you went above and beyond for a customer. It makes your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at iQ Student Accommodation
✨Know the Company Inside Out
Before your interview, take some time to research iQ and its values. Understand their commitment to providing a great experience for students and how they achieve a 'Full House'. This will help you align your answers with their mission and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As an Assistant Manager, you'll be at the forefront of resident interactions. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your ability to create positive moments will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you've successfully resolved issues or improved processes. iQ values independent thinkers, so be ready to discuss how you can contribute to operational oversight and enhance the resident experience.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the role and the company culture. This shows that you're not only interested in the position but also keen on understanding how you can make a meaningful impact at iQ. It’s a great way to demonstrate your enthusiasm!
