At a Glance
- Tasks: Be the friendly face at reception, welcoming residents and organising engaging events.
- Company: Join iQ, a leading provider of student accommodation in the UK.
- Benefits: Enjoy flexible hours, great team vibes, and career growth opportunities.
- Other info: Dynamic role with varied tasks and a supportive team environment.
- Why this job: Make a real difference in students' lives while building your own career.
- Qualifications: Customer service experience and a positive, proactive attitude are key.
The predicted salary is between 24000 - 30000 £ per year.
This is a fixed term contract starting 01/07/26 and finishing 30/09/2026.
Doing the right thing, even when nobody's watching? It's an iQ thing. iQ is one of the UK's biggest providers of student accommodation, committed to giving over 35,000 students across 86 sites and 29 cities their 'Best Year Yet'. Our site-based teams are full of independent thinkers and problem solvers who love making people's day.
As a Resident Experience Advisor (REA), you'll be at the heart of daily life in our buildings. You'll be the face of the reception area, welcoming residents, supporting engaging events, keeping our tech systems running smoothly and helping create a community that feels like home. It's a hands-on, people-focused role where no two days are the same.
You'll often be the first person residents and visitors meet on reception. You'll work closely with the wider site team and receive training across all core areas so you can work confidently and independently.
What you'll be doing:
- Being a warm, professional presence at reception and handling resident enquiries.
- Welcoming new students, encouraging current students to re-book and hosting viewings for prospective residents and their families.
- Managing parcel deliveries, car parking requests and general site administrative tasks.
- Logging and following up with maintenance requests, ensuring on-site contractors are coordinated in line with requirements.
- Helping plan and deliver resident events and engagement activities.
- Completing standards walks, inspections and building safety and compliance checks.
- Reaching out proactively to residents in rent arrears and providing the relevant support.
- Going the extra mile to create a warm, inclusive, and memorable resident experience.
What makes a great iQer?
We’re looking for a positive team player who thrives in a 'get-stuff-done' environment. You’ll roll up your sleeves, bring fresh ideas for our residents, and communicate brilliantly. Customer service experience is helpful, whether in a bar, hotel, gym, shop or anywhere you’ve worked with people but what matters most are your people skills, personality, attention to detail and drive to do the best for our residents.
Working hours:
Our residents come first, so we work around their needs. Your shift pattern will be confirmed at least six weeks in advance and may vary across a six-week cycle. You’ll work on the busy reception desk within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
What you'll get:
In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places. Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and supportive environment.
Ready to feel like you've got the best job ever? Apply today!
Resident Experience Advisor - Fixed Term Contract in London employer: iQ Student Accommodation
iQ is an exceptional employer that prioritises the well-being and development of its employees, offering a vibrant work culture where independent thinkers thrive. As a Resident Experience Advisor, you'll enjoy a supportive team environment, flexible working hours, and opportunities for personal growth while making a meaningful impact on students' lives. With a commitment to creating a warm and inclusive community, iQ provides a unique chance to build a rewarding career in student accommodation.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Advisor - Fixed Term Contract in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out iQ's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a warm and welcoming environment, think of examples from your past experiences where you've gone the extra mile for someone. This will help you shine during the interview.
✨Tip Number 3
Be proactive! If you get the chance, reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and what they love about working at iQ. This can give you valuable insights and make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the iQ team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Resident Experience Advisor - Fixed Term Contract in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us how you’d fit into our vibrant team and make a difference in our residents' lives.
Tailor Your Application:Make sure to tailor your application to the Resident Experience Advisor role. Highlight any relevant experience you have in customer service or community engagement, and connect it back to what we do at iQ. It shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if needed, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture right there.
How to prepare for a job interview at iQ Student Accommodation
✨Know the Company Culture
Before your interview, take some time to research iQ and its values. Understanding their commitment to creating a warm and inclusive environment will help you align your answers with what they’re looking for. Show that you’re not just interested in the role, but also in being part of their community.
✨Showcase Your People Skills
As a Resident Experience Advisor, your people skills are crucial. Prepare examples from your past experiences where you’ve successfully engaged with customers or resolved conflicts. This will demonstrate your ability to create a memorable resident experience, which is key for this role.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations you might face on the job. Think about how you would handle a busy reception desk, manage multiple enquiries, or organise an event. Practising these scenarios will help you respond confidently during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming events, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
