At a Glance
- Tasks: Be the friendly face at reception, welcoming residents and managing events.
- Company: Join iQ, a leading provider of student accommodation in the UK.
- Benefits: Enjoy flexible hours, great perks, and a supportive team environment.
- Other info: Dynamic role with varied tasks and excellent growth opportunities.
- Why this job: Make a real difference in students' lives while building your career.
- Qualifications: People skills and a positive attitude are key; customer service experience is a plus.
The predicted salary is between 24000 - 30000 £ per year.
Doing the right thing, even when nobody’s watching? It’s an iQ thing. iQ is one of the UK’s biggest providers of student accommodation, committed to giving over 35,000 students across 86 sites and 29 cities their ‘Best Year Yet’. Our site-based teams are full of independent thinkers and problem solvers who love making people’s day.
As a Resident Experience Advisor (REA), you’ll be at the heart of daily life in our buildings. You’ll be the face of the reception area, welcoming residents, supporting engaging events, keeping our tech systems running smoothly and helping create a community that feels like home. It’s a hands-on, people-focused role where no two days are the same.
You’ll often be the first person residents and visitors meet on reception. You’ll work closely with the wider site team and receive training across all core areas so you can work confidently and independently.
What you’ll be doing:
- Being a warm, professional presence at reception and handling resident enquiries
- Welcoming new students, encouraging current students to re-book and hosting viewings for prospective residents and their families
- Managing parcel deliveries, car parking requests and general site administrative tasks
- Logging and following up with maintenance requests, ensuring on-site contractors are coordinated in line with requirements
- Helping plan and deliver resident events and engagement activities
- Completing standards walks, inspections and building safety and compliance checks
- Reaching out proactively to residents in rent arrears and providing the relevant support
- Going the extra mile to create a warm, inclusive, and memorable resident experience
What makes a great iQer?
We’re looking for a positive team player who thrives in a “get‑stuff‑done” environment. You’ll roll up your sleeves, bring fresh ideas for our residents, and communicate brilliantly. Customer service experience is helpful, whether in a bar, hotel, gym, shop or anywhere you’ve worked with people but what matters most are your people skills, personality, attention to detail and drive to do the best for our residents.
Working hours:
Our residents come first, so we work around their needs. Your shift pattern will be confirmed at least six weeks in advance and may vary across a six‑week cycle. You’ll work on the busy reception desk within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
What you'll get:
In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places. Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and supportive environment.
Ready to feel like you've got the best job ever? Apply today!
Resident Experience Advisor - 6 month FTC in London employer: iQ Student Accommodation
At iQ, we pride ourselves on being a leading provider of student accommodation, where our Resident Experience Advisors play a vital role in creating a welcoming and engaging community for over 35,000 students. Our supportive work culture fosters personal growth and development, offering training across various core areas to ensure you thrive in your role. With flexible working hours and a fun, dynamic team environment, iQ is not just a job; it's an opportunity to build a rewarding career while making a positive impact on students' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Advisor - 6 month FTC in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out iQ's social media and Glassdoor reviews. This will help you understand their vibe and tailor your responses to show you're a perfect fit.
✨Tip Number 2
Practice your people skills! Since the Resident Experience Advisor role is all about making connections, try role-playing common scenarios with friends or family. This will boost your confidence and help you shine during the interview.
✨Tip Number 3
Bring your ideas to the table! Think of a few creative ways to enhance resident experiences and be ready to share them. This shows you're proactive and genuinely interested in making a difference at iQ.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Resident Experience Advisor - 6 month FTC in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that to the Resident Experience Advisor role.
Tailor Your Application:Make sure to customise your application for this specific role. Highlight your customer service experience and any relevant skills that align with what we’re looking for. Show us how you can contribute to creating a warm and inclusive community for our residents!
Show Your Enthusiasm:We love seeing candidates who are genuinely excited about the role! In your application, express why you’re passionate about working with students and how you can make their experience memorable. A little enthusiasm goes a long way!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at iQ Student Accommodation
✨Know the Company Culture
Before your interview, take some time to research iQ and its values. Understanding their commitment to creating a welcoming environment for students will help you align your answers with what they’re looking for. Think about how your own experiences reflect their ethos of doing the right thing, even when nobody’s watching.
✨Showcase Your People Skills
As a Resident Experience Advisor, your people skills are crucial. Prepare examples from your past roles where you’ve successfully engaged with customers or resolved conflicts. Highlighting these experiences will demonstrate that you can create a warm and inclusive atmosphere for residents.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations you might face on the job. For instance, how would you handle a resident complaint or organise an event? Practising your responses to these scenarios will show that you can think on your feet and are ready to tackle challenges head-on.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming events, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
