At a Glance
- Tasks: Be the friendly face at reception, welcoming residents and organising engaging events.
- Company: Join iQ, one of the UK's largest student accommodation providers.
- Benefits: Enjoy flexible hours, a supportive team, and great career growth opportunities.
- Other info: Dynamic role with varied tasks and a vibrant community atmosphere.
- Why this job: Make a real difference in students' lives while building your own career.
- Qualifications: People skills and a positive attitude are key; customer service experience is a plus.
The predicted salary is between 24000 - 28000 £ per year.
Doing the right thing, even when nobody’s watching? It’s an iQ thing. iQ is one of the UK’s biggest providers of student accommodation, committed to giving over 35,000 students across 86 sites and 29 cities their ‘Best Year Yet’. Our site-based teams are full of independent thinkers and problem solvers who love making people’s day. Sound like your cup of tea? Here’s a bit about the role…
As a Resident Experience Advisor (REA), you’ll be at the heart of daily life in our buildings. You’ll be the face of the reception area, you’ll welcome residents, support engaging events, keep our tech systems running smoothly and help create a community that feels like home. It’s a hands-on, people-focused role where no two days are the same. You’ll often be the first person residents and visitors meet on reception. You’ll work closely with the wider site team and receive training across all core areas so you can work confidently and independently.
What you’ll be doing:
- Being a warm, professional presence at reception and handling resident enquiries
- Welcoming new students, encouraging current students to re-book and hosting viewings for prospective residents and their families
- Managing parcel deliveries, car parking requests and general site administrative tasks
- Logging and following up with maintenance requests, ensuring on-site contractors are coordinated in line with requirements
- Helping plan and deliver resident events and engagement activities
- Completing standards walks, inspections and building safety and compliance checks
- Reaching out proactively to residents in rent arrears and providing the relevant support
- Going the extra mile to create a warm, inclusive, and memorable resident experience
What makes a great iQer?
We’re looking for a positive team player who thrives in a “get‑stuff‑done” environment. You’ll roll up your sleeves, bring fresh ideas for our residents, and communicate brilliantly. Customer service experience is helpful, whether in a bar, hotel, gym, shop or anywhere you’ve worked with people but what matters most are your people skills, personality, attention to detail and drive to do the best for our residents.
Working hours:
Our residents come first, so we work around their needs. Your shift pattern will be confirmed at least six weeks in advance and may vary across a six‑week cycle. You’ll work on the busy reception desk within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
What you'll get:
In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places. Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and supportive environment.
Ready to feel like you've got the best job ever? Apply today!
Resident Experience Advisor in London employer: iQ Student Accommodation
At iQ, we pride ourselves on being a leading provider of student accommodation, where our Resident Experience Advisors play a vital role in creating a welcoming and engaging community for over 35,000 students. Our supportive work culture fosters personal growth and development, offering training across various core areas to ensure you thrive in your role. With flexible working hours and a fun, dynamic team environment, iQ is not just a job; it's an opportunity to build a rewarding career while making a positive impact on students' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Advisor in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out iQ's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since the Resident Experience Advisor role is all about making connections, try role-playing common scenarios with friends. This will help you feel more confident when interacting with residents and visitors.
✨Tip Number 3
Be ready to share your ideas! iQ loves fresh perspectives, so think about how you can enhance the resident experience. Bring a couple of suggestions to your interview to show that you're proactive and ready to contribute.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for the role.
We think you need these skills to ace Resident Experience Advisor in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that to the Resident Experience Advisor role.
Tailor Your Application:Make sure to customise your application for the role. Highlight your relevant experience and skills that match what we’re looking for in a Resident Experience Advisor. This shows us you’ve done your homework and are genuinely interested in joining our team.
Showcase Your People Skills:Since this role is all about creating a warm and welcoming environment, share examples of your customer service experience. Whether it’s from a bar, hotel, or any other people-focused job, we want to know how you’ve made someone’s day better!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at iQ Student Accommodation
✨Know the Company Culture
Before your interview, take some time to research iQ and its values. Understanding their commitment to creating a warm and inclusive environment will help you align your answers with what they’re looking for. Show that you’re not just interested in the role, but also in being part of their community.
✨Showcase Your People Skills
As a Resident Experience Advisor, your people skills are crucial. Prepare examples from your past experiences where you’ve successfully engaged with customers or resolved conflicts. This will demonstrate your ability to create a memorable resident experience, which is key for this role.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations you might face on the job. Think about how you would handle a resident complaint or organise an event. Practising these scenarios can help you articulate your thought process and show your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming events, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
