At a Glance
- Tasks: Manage maintenance requests and ensure timely resolutions for a fantastic student experience.
- Company: Join iQ, one of the UK's largest student accommodation providers.
- Benefits: Hybrid working model, supportive team culture, and opportunities for career growth.
- Other info: Dynamic environment with a focus on continuous improvement and teamwork.
- Why this job: Be a key player in enhancing student living experiences across the UK.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet. Our London and Manchester based support teams are the cog that keeps the iQ wheels turning, providing our brilliant site teams with everything they need to deliver a fantastic student experience every day. iQers are a pretty special bunch. Our team is bursting with independent thinkers and problem solvers, who join us to explore what's possible and build a career as part of a diverse, fun and supportive team. If you have people skills, personality and potential then you have all the makings of a great iQer.
We’re looking for an organised and proactive Estates Helpdesk Coordinator to join our team. In this role, you’ll act as a key point of contact for Estates & Facilities queries across our portfolio, ensuring maintenance requests are logged, tracked and resolved efficiently. Working closely with our Operational Managers, contractors and internal teams, you’ll take ownership of jobs from initial request through to completion, keeping things moving, maintaining service levels, and ensuring a high standard of delivery across all sites. You’ll also play an important role in supporting continuous improvement, helping to refine processes, maintain strong communication across teams, and contribute to overall service excellence.
Key Responsibilities:- Managing incoming maintenance requests and triaging work to meet service level agreements
- Raising and tracking jobs through our CAFM system (Planon)
- Liaising with contractors and internal teams to ensure timely completion of works
- Acting as a point of escalation, resolving issues and supporting Operational Managers
- Supporting reporting and providing updates on costs and works progress
- Experience in a customer‑focused building services or facilities environment
- Strong communication skills, with the ability to build relationships at all levels
- Experience using maintenance or facilities systems (CAFM experience is a bonus)
- The ability to prioritise effectively and follow processes
- Confidence working with internal teams and external suppliers to meet service targets
We operate a hybrid working model with 3 days in the office and 2 days working from home / site location. Ready to feel like you've got the best job ever? Apply today and find out what it's really like to work at iQ!
Helpdesk Coordinator in London employer: iQ Student Accommodation
iQ is an exceptional employer, offering a vibrant and supportive work culture that values independent thinkers and problem solvers. As a Helpdesk Coordinator, you'll enjoy the benefits of a hybrid working model, opportunities for personal growth, and the chance to contribute to a meaningful student experience across our diverse portfolio. Join a team that prioritises collaboration and continuous improvement, ensuring you feel valued and empowered in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to current iQ employees on LinkedIn or at events. Ask them about their experiences and any tips they might have for landing the Helpdesk Coordinator role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by understanding iQ's values and culture. Think about how your skills in customer service and problem-solving align with what they’re looking for. Show them you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice common interview questions related to facilities management and customer service. Be ready to share specific examples of how you've handled maintenance requests or resolved issues in the past. We want to see your proactive side!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the iQ family. Let’s get you that job!
We think you need these skills to ace Helpdesk Coordinator in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re looking for independent thinkers and problem solvers!
Tailor Your Application:Make sure to tailor your application to the Helpdesk Coordinator role. Highlight your experience in customer-focused environments and any relevant skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there!
How to prepare for a job interview at iQ Student Accommodation
✨Know the Company Inside Out
Before your interview, take some time to research iQ and its commitment to student accommodation. Understand their values, mission, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Helpdesk Coordinator, strong communication and relationship-building skills are key. Prepare examples from your past experiences where you've successfully resolved issues or built rapport with colleagues and clients. This will demonstrate that you have the personality and potential they’re looking for.
✨Familiarise Yourself with CAFM Systems
If you have experience with maintenance or facilities systems, make sure to highlight it during your interview. If you’re not familiar with Planon specifically, do a bit of research on CAFM systems in general. Being able to discuss how you would manage maintenance requests using such tools will set you apart.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations related to managing maintenance requests or liaising with contractors. Think through potential scenarios and how you would approach them, focusing on your organisational skills and ability to prioritise effectively.
