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- Tasks: Lead a vibrant team and ensure smooth operations in student accommodation.
- Company: Join iQ, one of the UK's largest student accommodation providers.
- Benefits: Enjoy great perks and a supportive team environment.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Experience in team management and a passion for people.
- Other info: Dynamic role with varied shifts and opportunities for growth.
The predicted salary is between 40000 - 50000 £ per year.
Doing the right thing, even when nobody's watching? It’s an iQ thing. iQ is one of the UK’s biggest providers of student accommodation, committed to giving over 35,000 students in 86 sites across 29 UK cities their 'Best Year Yet'. Our site teams are made up of supportive, driven, hands-on people who love providing our residents with a home from home.
As a General Manager (GM), you take the lead of our busy buildings. You’re responsible for making sure everything runs smoothly day to day while creating a safe, welcoming environment for residents and a positive, high-performing environment for the team. You balance operational excellence with commercial performance, keeping the building safe and compliant, shaping the resident experience, and driving results through strong decision-making. With the site balanced scorecard as your guide, you spot opportunities, remove barriers, and drive continual improvement, all while pushing your site towards being fully leased and achieving a 'Full House'. You’re comfortable switching between big-picture planning and hands-on support, doing whatever’s needed to keep things running like clockwork. You won’t be doing it alone; we’ll give you the tools, training and support you need to grow, so you can be the best you can be here at iQ. No two days are ever the same and that’s all part of the excitement!
What you’ll be doing:
- Managing budgets, reviewing financial processes and collaborating with Credit Control
- Monitoring performance, analysing market trends and maintaining university partner relationships
- Driving NPS, Google reviews and converting opportunities
- Recruiting, onboarding, developing and coaching the team to ensure they are fully equipped to deliver the best customer service across hours of operation
- Running regular check-ins, performance reviews, and coaching sessions with the team
- Taking ownership of all health & safety responsibilities and coordinating audits, inspections, compliance actions, risk assessments, and incident reporting
- Reviewing feedback, resolving complaints and being the main point of escalation resolution at site
- Always looking for opportunities to improve the site operation and challenging the status quo
- Liaising with contractors and support teams ensuring a #NoCompromise approach is adopted
- Owning the site balanced scorecard, tracking KPIs, monitoring satisfaction scores and driving improvements
What makes a great iQer:
First and foremost, we’re looking for an enthusiastic leader who thrives in a get-stuff-done kind of environment. You won’t mind rolling your sleeves up, leading a team and being a great communicator. You’ll have some team/building management experience, but that could be in a hotel, gym or restaurant for example; however, we’re much more interested in your people skills, personality and drive to succeed.
Working hours:
Our residents come first, so rotas are designed around their needs. You’ll work opposite shifts to the Assistant Manager. You’re responsible for building the rota for the full team and publishing it at least six weeks in advance. Shifts may vary across a six-week pattern, and you’ll work within our site hours of 8am-8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
What you’ll get:
In exchange, you’ll receive great benefits, and the opportunity to work as part of a supportive team in a business that’s definitely going places.
General Manager in London employer: iQ Student Accommodation
Contact Detail:
iQ Student Accommodation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching the company and role. Know their values and how you can contribute to their mission. This shows you're genuinely interested and ready to make an impact!
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences and how they relate to the General Manager role. Confidence is key, so let your personality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our iQ family!
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique and how you align with our values.
Tailor Your Application: Make sure to customise your application for the General Manager role. Highlight your relevant experience and skills that match the job description. We love seeing how you can bring your past experiences to our team!
Showcase Your Leadership Skills: As a GM, you'll be leading a team, so make sure to emphasise your leadership experience. Share examples of how you've motivated teams or improved operations in previous roles. We’re all about getting stuff done together!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at iQ Student Accommodation
✨Know Your Stuff
Before the interview, make sure you understand iQ's mission and values. Familiarise yourself with their approach to student accommodation and think about how your experience aligns with their goals. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved operations. Be ready to discuss how you can motivate and develop your team at iQ.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing a complaint or improving resident satisfaction. Think through potential scenarios beforehand and outline your thought process. This will help you articulate your decision-making skills during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, challenges the site is currently facing, or opportunities for growth within the company. This shows your enthusiasm and helps you gauge if the role is the right fit for you.