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- Tasks: Lead and manage student accommodation buildings, ensuring smooth operations and a welcoming environment.
- Company: iQ, one of the UK's largest student accommodation providers.
- Benefits: Great benefits, supportive team, and career growth opportunities.
- Why this job: Make a real impact on students' lives while developing your leadership skills.
- Qualifications: Experience in team management and a passion for customer service.
- Other info: Dynamic role with varied shifts and a focus on continuous improvement.
The predicted salary is between 40000 - 50000 £ per year.
Doing the right thing, even when nobody's watching? It's an iQ thing. iQ is one of the UK's biggest providers of student accommodation, committed to giving over 35,000 students in 86 sites across 29 UK cities their 'Best Year Yet'. Our site teams are made up of supportive, driven, hands-on people who love providing our residents with a home from home.
As a Cluster General Manager (CGM), you take the lead of our busy buildings. You're responsible for making sure everything runs smoothly day to day while creating a safe, welcoming environment for residents and a positive, high-performing environment for the team. You balance operational excellence with commercial performance, keeping the building safe and compliant, shaping the resident experience, and driving results through strong decision-making. With the site balanced scorecard as your guide, you spot opportunities, remove barriers, and drive continual improvement, all while pushing your site towards being fully leased and achieving a 'Full House'. You're comfortable switching between big-picture planning and hands-on support, doing whatever's needed to keep things running like clockwork. You won't be doing it alone; we'll give you the tools, training and support you need to grow, so you can be the best you can be here at iQ. No two days are ever the same and that's all part of the excitement!
What you'll be doing:
- Managing budgets, reviewing financial processes and collaborating with Credit Control
- Monitoring performance, analysing market trends and maintaining university partner relationships
- Driving NPS, Google reviews and converting opportunities
- Recruiting, onboarding, developing and coaching the team to ensure they are fully equipped to deliver the best customer service across hours of operation
- Running regular check-ins, performance reviews, and coaching sessions with the team
- Taking ownership of all health & safety responsibilities and coordinating audits, inspections, compliance actions, risk assessments, and incident reporting
- Reviewing feedback, resolving complaints and being the main point of escalation resolution at site
- Always looking for opportunities to improve the site operation and challenging the status quo
- Liaising with contractors and support teams ensuring a #NoCompromise approach is adopted
- Owning the site balanced scorecard, tracking KPIs, monitoring satisfaction scores and driving improvements
What makes a great iQer:
First and foremost, we're looking for an enthusiastic leader who thrives in a get-stuff-done kind of environment. You won't mind rolling your sleeves up, leading a team and being a great communicator. You’ll have some team/building management experience, but that could be in a hotel, gym or restaurant for example; however, we're much more interested in your people skills, personality and drive to succeed.
Working hours:
Our residents come first, so rotas are designed around their needs. You'll work opposite shifts to the Assistant Manager. You're responsible for building the rota for the full team and publishing it at least six weeks in advance. Shifts may vary across a six-week pattern, and you'll work within our site hours of 8am-8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
What you'll get:
In exchange, you'll receive great benefits, and the opportunity to work as part of a supportive team in a business that's definitely going places. Working at iQ is so much more than a job; it's the chance to carve out your future and build a career in a truly diverse environment.
Cluster General Manager in London employer: iQ Student Accommodation
Contact Detail:
iQ Student Accommodation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster General Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current iQ employees on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research iQ and understand their values and culture. Think about how your experience aligns with their mission of providing a home from home for students. Be ready to share specific examples that showcase your leadership skills.
✨Tip Number 3
Show off your personality! When you get the chance to meet the team, let your enthusiasm shine through. iQ is all about finding the right fit, so be yourself and demonstrate your passion for creating a positive environment for residents.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the iQ family. Let’s get you that dream job!
We think you need these skills to ace Cluster General Manager in London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you’re excited about the opportunity to lead a team and create a welcoming environment for our residents.
Tailor Your Experience: Make sure to highlight any relevant experience you have in team or building management. Whether it’s from a hotel, gym, or restaurant, we want to know how your skills can contribute to making our sites run smoothly.
Be Personable: We’re all about people here at iQ, so don’t be afraid to let your personality come through in your application. Share stories that showcase your communication skills and ability to connect with others!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at iQ Student Accommodation
✨Know Your Stuff
Before the interview, dive deep into iQ's values and mission. Understand what it means to provide a 'Best Year Yet' for students. This will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Cluster General Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, whether in hospitality or other sectors. Highlight your ability to motivate, coach, and develop others, as this is key to thriving in the role.
✨Be Ready to Discuss Operational Excellence
Think about times when you've improved processes or solved problems in previous roles. Be prepared to discuss how you can apply these experiences to ensure smooth operations at iQ, keeping both residents and staff happy.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and how success is measured at iQ. This not only shows your interest but also helps you gauge if the environment is the right fit for you.