At a Glance
- Tasks: Support daily operations and ensure top-notch service for residents.
- Company: Join iQ, a leading provider of student accommodation in the UK.
- Benefits: Flexible shifts, competitive pay, and a vibrant work environment.
- Other info: Dynamic role with opportunities for growth and a supportive team culture.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Strong customer service skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
iQ is one of the UK's biggest providers of student accommodation, committed to giving over 37,000 students across 86 sites and 29 cities their 'Best Year Yet'.
As an Assistant Manager (AM), you're the second‐in‐command supporting with the day‐to‐day running of your iQ site. You will support the General Manager when required and blend operational oversight with a hands-on presence; ensuring residents always receive the same high standard of service, no matter what.
From really knowing the local area and supporting standout viewings, to coaching the Resident Experience Team so they can turn great conversations into conversions. You're the reason the building always looks fantastic, and your customer service is truly unmatched.
Whether you're resolving a student query, coordinating inspections, overseeing debt management or deputising for the General Manager, you're relied upon to keep things running smoothly.
What you'll be doing:
- Deputising during your shift when the General Manager is not on shift
- Supporting the General Manager with financial oversight, compliance checks, and performance monitoring - constantly driving improvements in NPS and Google reviews
- Leading debt recovery efforts, council tax follow‐ups and purchase order management
- Coordinating inspections, audits, and standards reviews
- Supporting leasing activity, including viewings, open days, and competitor analysis to help achieve a 'Full House'
- Overseeing contractor visits and liaising with estates and support teams
- Ensuring reception is always appropriately staffed and that both front and back‐of‐house areas remain professional and welcoming at all times
- Always looking for opportunities to be a moment maker for our residents
- Building strong relationships with university partners and communicating consistently about resident needs
What makes a great iQer?
Working hours:
Our residents come first, so rotas are designed around their needs. You'll work opposite shifts to the GM, the rota will be confirmed at least six weeks in advance, and shifts will vary across a six‐week cycle. You'll work within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
Apply today and help us give our residents their best year yet!
Assistant Manager Restaurant in London employer: iQ Student Accommodation
iQ is an exceptional employer that prioritises the well-being and development of its staff, offering a vibrant work culture where teamwork and innovation thrive. As an Assistant Manager, you will benefit from structured growth opportunities, flexible working hours tailored to student needs, and a supportive environment that encourages you to make a meaningful impact on residents' experiences. With a commitment to excellence and a focus on creating memorable moments for students, iQ provides a rewarding workplace that truly values its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager Restaurant in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching iQ and its values. Show us that you understand our commitment to providing students with their 'Best Year Yet' and how you can contribute to that mission.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your passion for customer service and community building.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Assistant Manager Restaurant in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about providing an amazing experience for our residents. Share any relevant experiences that highlight your commitment to customer service.
Tailor Your CV:Make sure your CV is tailored specifically for the Assistant Manager role. Highlight your skills in operational oversight and team leadership, as these are key to supporting the General Manager. We love seeing how your past experiences align with what we do at iQ!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the iQ team and helping us create the best year yet for our residents!
How to prepare for a job interview at iQ Student Accommodation
✨Know the Company Inside Out
Before your interview, make sure you research iQ thoroughly. Understand their mission, values, and what makes them stand out in the student accommodation sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As an Assistant Manager, you'll be dealing with students daily. Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you resolved issues or created positive experiences for customers.
✨Demonstrate Leadership Qualities
Since you'll be supporting the General Manager, it's crucial to highlight your leadership skills. Share experiences where you've led a team or taken charge of a project. Emphasise your ability to motivate others and drive improvements, especially in areas like NPS and Google reviews.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how success is measured at iQ. This shows that you're not just interested in the job, but also in how you can contribute to the company's goals.
