At a Glance
- Tasks: Support daily operations and ensure top-notch service for student residents.
- Company: Join iQ, a leading provider of student accommodation in the UK.
- Benefits: Flexible shifts, competitive pay, and a vibrant work environment.
- Other info: Dynamic role with opportunities for growth and a supportive team culture.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Strong customer service skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
iQ is one of the UK's biggest providers of student accommodation, committed to giving over 37,000 students across 86 sites and 29 cities their 'Best Year Yet'.
As an Assistant Manager (AM), you're the second‐in‐command supporting with the day‐to‐day running of your iQ site. You will support the General Manager when required and blend operational oversight with a hands-on presence; ensuring residents always receive the same high standard of service, no matter what.
From really knowing the local area and supporting standout viewings, to coaching the Resident Experience Team so they can turn great conversations into conversions. You're the reason the building always looks fantastic, and your customer service is truly unmatched.
Whether you're resolving a student query, coordinating inspections, overseeing debt management or deputising for the General Manager, you're relied upon to keep things running smoothly.
What you'll be doing:
- Deputising during your shift when the General Manager is not on shift
- Supporting the General Manager with financial oversight, compliance checks, and performance monitoring - constantly driving improvements in NPS and Google reviews
- Leading debt recovery efforts, council tax follow‐ups and purchase order management
- Coordinating inspections, audits, and standards reviews
- Supporting leasing activity, including viewings, open days, and competitor analysis to help achieve a 'Full House'
- Overseeing contractor visits and liaising with estates and support teams
- Ensuring reception is always appropriately staffed and that both front and back‐of‐house areas remain professional and welcoming at all times
- Always looking for opportunities to be a moment maker for our residents
- Building strong relationships with university partners and communicating consistently about resident needs
What makes a great iQer?
Working hours:
Our residents come first, so rotas are designed around their needs. You'll work opposite shifts to the GM, the rota will be confirmed at least six weeks in advance, and shifts will vary across a six‐week cycle. You'll work within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
Apply today and help us give our residents their best year yet!
Assistant Manager, Complaints in London employer: iQ Student Accommodation
iQ is an exceptional employer that prioritises the well-being and development of its employees while fostering a vibrant work culture. With a commitment to providing students with their 'Best Year Yet', iQ offers comprehensive training, growth opportunities, and a supportive environment where every team member can thrive. Located in the heart of student life, employees enjoy a dynamic atmosphere that encourages creativity and collaboration, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager, Complaints in London
✨Tip Number 1
Get to know the company inside out! Research iQ's values, mission, and what makes them tick. This way, when you chat with them, you can show you're not just another candidate but someone who genuinely gets what they're about.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Assistant Manager role. Plus, it shows you're proactive and keen!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and team management. Think of examples from your past that highlight your skills in these areas. We want you to shine and show how you can be a moment maker for residents!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the iQ team and helping students have their best year yet!
We think you need these skills to ace Assistant Manager, Complaints in London
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing your application, make sure you really understand what the Assistant Manager role is all about. Dive into the job description and think about how your skills and experiences align with what iQ is looking for. This will help you tailor your application to show why you're the perfect fit!
Showcase Your Customer Service Skills:Since this role is all about providing top-notch service to residents, make sure to highlight any relevant customer service experience in your application. Share specific examples of how you've gone above and beyond to help others, as this will resonate well with our commitment to making every student's year the best it can be.
Be Authentic and Personal:When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your passion for student accommodation and community building. A personal touch can make your application stand out from the crowd.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s super easy and ensures your application gets to the right people quickly. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at iQ Student Accommodation
✨Know the Company Inside Out
Before your interview, make sure you research iQ thoroughly. Understand their mission, values, and what makes them stand out in the student accommodation sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As an Assistant Manager, you'll be dealing with residents daily. Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you resolved complaints or turned a negative experience into a positive one.
✨Demonstrate Leadership Qualities
Since you'll be supporting the General Manager, it's crucial to highlight your leadership skills. Share experiences where you've led a team or taken charge during a challenging situation. This will show that you're ready to step up when needed.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your enthusiasm but also helps you determine if iQ is the right fit for you.
